Job Description

JOB SUMMARY

Assist Front Office Managers & Guest Relations Officers to ensure that daily operations are run smoothly. Ensure all guests have an efficient check-in and check-out process in line with our Standard Operating Procedures. Always greet guests with a smile. Be warm and friendly and ensure the check-in and check-out processes meet standards.

JOB DUTIES & RESPONSIBILITIES

1. Check Arrivals and Departures of the day:

a) Ensure room/s are assigned according to special requests and preferences

b) Ensure key packets are prepared according to Elite membership tiers

c) Ensure to familiarise with the VIPs of the day and extend courtesies

d) Ensure that guests are checked in to Vacant Inspected rooms

e) Ensure that the billing is accurate before presenting the invoice to guests

2. Check-in and check-out, and assistance at the Front Desk must be provided in line with the Marriott Brand Standards.

3. Ensure shift checklist and follow-ups are completed by the end of the shift. All e-mails for the day have to be completed.

4. Enrol all guests in Marriott Bonvoy programme and explain the membership benefits in detail.

5. Handle and solve guests\' complaints. To escalate to the necessary departmental leaders where necessary and to record and share the incidents in the appropriate Marriott channels.

6. Provide information about the hotel and the surrounding community; to provide Concierge information and assistance in the absence of Concierge. To provide all assistance as required by guests.

7. Maintain accurate room status information.

8. Keeping the Front Desk and Lobby area clean, neat and tidy and ensure the Front Desk counters are equipped with stationery and guest supplies at all times.

9. Ensure all registration cards and credit card information are updated in Opera system, keeping compliance with PDPA and PCI standards.

10. Ensure all follow-ups are promptly and accurately completed:

a) collection of cash or credit card deposit from all guests

b) payment authorisation

c) billing faxes from company for guests

d) room changes

e) handing/take over from/to previous/following shift

11. Ensure that all guests receive their faxes, messages and parcels upon arrival and during their stay.

12. Monitoring and confirming time of departure with all guests.

13. Ensure that guests remove all their belongings and luggage out of the room upon check-out.

14. Providing safety box service.

15. Programming of keys, e.g. for porters to bring out luggage, show rooms and for guests who lost their keys or not able to gain access to their rooms. Ensure to adhere to Standard Operating Procedures for key access.

16. Performing daily cashiering duties, including but not limited to: posting charges, cash exchange, providing rebates where necessary, performing chargebacks to companies where applicable, performing online payment, processing refunds.

17. Maintain effective service in line with the Hotel\'s Corporate Image

a) Company\'s Grooming Standard

b) Standard Operation Procedures

c) Departmental Policies

d) Corporate Policies

18. Payment and Crises Handling

a) Associate will be trained accordingly and must be able to process all valid methods of payment accepted by the Hotel

b) Process all transaction postings as required

c) Blind drop at end of the shifts, according to Marriott Standards.

d) Cash float handling with integrity

e) Count cash float at the beginning of shift to ensure that amounts are correct and that there is adequate change.

f) Obtain manual authorizations and follow all Hotel\'s downtime procedures during unexpected situations

19. Any other duties as may be assigned from time to time.

JOB REQUIREMENTS

• Candidate must possess at least a Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, Bachelor\'s Degree, Post Graduate Diploma, Professional Degree, any field.
• 1-2 years of relevant working experience in Hotel\'s Front Desk / Call Centre. No relevant experience are welcomed too.
• Able to handle cash transactions meticulously.
• Able to work with hotel\'s computer system (e.g. Opera, Micros, etc).
• Customer-oriented.
• Able to perform shift duties including overnight.
• Able to start work within short notice period.

We regret that only shortlisted applicants will be notified.

Additional Information

Career Level

Non-Executive

Qualification

Not Specified

Years of Experience

1 year

Job Type

Full-Time

Job Specializations

,

Company Overview

Singapore Marriott Tang Plaza Hotel is amongst Marriott International\'s 30 renowned hotel brands in 131 countries globally. Strategically located in the heart of Orchard Road, this award-winning hotel pampers guests with unrivalled comfort, unsurpassed accessibility, as well as an exciting array of dining experiences and recreational options.

Being part of Marriott International means being part of a proud history and a thriving culture. "Take care of associates and they will take care of the customers." This is our founder\'s philosophy and it has made Marriott International a great place to work for more than 85 years. Our people first culture has earned us numerous awards and recognition. Giving associates opportunities to grow and succeed is part of the company\'s DNA.

Additional Company Information

Registration No.

51445200E

Company Size

51 - 200 Employees

Average Processing Time

29 days

Industry

Hotel / Hospitality

Benefits & Others

Dental, Medical, Regular hours, Mondays - Fridays, Business (e.g. Shirts), AWS & Annual Leaves

Company photos

1/4

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