Job Description

About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location: A luxury hotel in Singapore that escapes into a quiet garden enclave in the heart of the city \xe2\x80\x93 steps from Orchard Road shops and entertainment, and just minutes from the financial district. Enter a world that is intimate and exclusive, yet complete in every way, with award-winning dining and 24-hour fitness center. A warm, residential ambience showcases over 1,500 Asian art pieces, and thoughtful Four Seasons care elevates every moment.About the role:
Guest Relations Executive (Front Office)The Guest Relations Executive is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience. As the first and last impression of the Hotel, this high-profile department carries a special responsibility. The Front Office is also the natural place where guests\' direct comments, questions, suggestions and concerns.
Fresh graduates are welcome with on-the-job training provided.What you will do:Welcome guests upon arrival and check-in according to establish standards and procedures.To provide courteous and efficient service and if possible, to comply with each and every guest request.Check out guests courteously and accurately.Take ownership of problems, handle guest complaints promptly according to established procedures and then report to the Duty Manager for further follow-up when necessary.Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested.Outgoing personality and a can-do approach to any taskMaintain good guest relations with in-house guests at all times.What you bring:Open to entry-level candidates with Diploma in Hospitality or its equivalentAdvantageous to have 1 year of relevant experience in the hospitality industry.Good organisational skills, ability to prioritize workload and handle pressure.Pleasant disposition with strong interpersonal and communication skills.Knowledge of Opera System would be added advantage.Able to work on rotating shifts including weekends and public holidays.Kindly note that due to work visa restrictions, position is open to Singaporeans only.What we offer:Join us Now!With a culture built on mutual respect, a growing world of opportunities and an environment that supports the personal drive for excellence, a Four Seasons career can be exceptionally rewarding.Career growth opportunitiesUnique strong cultureBest-in-industry trainingComplimentary stays at Four Seasons properties (based on availability), with discounted mealsPaid holidays/vacationDental and medical/disability/life insuranceEmployee service awards/Birthday GiftAnnual employee party/social and sporting eventsComplimentary meals in a dedicated employee restaurantSchedule & Hours:
This position requires the individual to have a flexible schedule and be on a rotating shift basis, including overnight shifts, weekends, and holidays.

Four Seasons Hotels