Job Description

About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location: A luxury hotel in Singapore that escapes into a quiet garden enclave in the heart of the city \xe2\x80\x93 steps from Orchard Road shops and entertainment, and just minutes from the financial district. Enter a world that is intimate and exclusive, yet complete in every way, with award-winning dining and 24-hour fitness center. A warm, residential ambience showcases over 1,500 Asian art pieces, and thoughtful Four Seasons care elevates every moment.About the roleGuest Relations Executive, Front OfficeThe Guest Relations Executive is an essential part of the Front Office Team. Welcoming guests to the property, providing an exceptional guest experience at check-in, during the guest\xe2\x80\x99s stay, and on departure. This role works to achieve the highest level of guest satisfaction during their arrival and departure, plus responding to a wide variety of guest requests, assessing guest needs, adding personal recommendations, and aligning with Four Seasons service standards.What you will do:Welcome guests upon arrival and departure according to Four Seasons\xe2\x80\x99 standards and procedures.Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, major city attractions and events etc.Responds to all guest requests in an accurate and timely manner.Resolves guest complaints, and find opportunities to recognize and personalize the service experience for all guests.Reports to the Duty Manager for further follow-up when necessary.What you bring:Open to entry-level candidates with Diploma in Hospitality or its equivalentOne (1) year of relevant experience within Four Seasons (or a top luxury group) is considered an assetGood organisational skills, ability to prioritize workload and handle pressurePleasant disposition with strong interpersonal and communication skillsKnowledge of Opera System would be an added advantageCuriosity and interest in the luxury market; Guest-centricity and understanding the importance of guest preferencesKindly note that due to work visa restrictions, position is open to Singaporeans onlyWhat we offer:With a culture built on mutual respect, a growing world of opportunities and an environment that supports the personal drive for excellence, a Four Seasons career can be exceptionally rewarding.Career growth opportunitiesUnique strong cultureBest-in-industry trainingComplimentary stays at Four Seasons properties (based on availability), with discounted mealsPaid holidays/vacationDental and medical/life insuranceEmployee service awards/Birthday GiftAnnual employee party/social and sporting eventsComplimentary meals in dedicated employee restaurantSchedule & Hours:This position requires a person with a flexible schedule and the ability to work on a rotating shift basis, including overnight shifts, weekends, and public holidays.

Four Seasons Hotels