Job Description

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  Our client is a Japanese travel agency. They are currently looking for a Guest Relations Executive (Japanese Speaking) to join the team!
  
  \xe3\x80\x90What you will be working on\xe3\x80\x91
  
  • Geet and assist guests upon arrival and departure including courtesy calls
  • Support the department in managing the inbound travel operations of FIT/Groups originating from Japan & other regions.
  • Coordinate and assist with special requests and arrangements.
  • Provide Customer Service i.e. Office Hour hotline handling on a Duty Rotation basis
  • Develop and maintain strong relationships with guests to enhance their experience.
  • Monitor guest feedback and take proactive steps to resolve issues and enhance guest
  satisfaction.
  
  • To be accountable and responsible for the overall service delivery i.e. onsite service
  • To ensure understanding and compliance with all Travel policies and operational procedures in all markets

Qualifications

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  Requirement

  
  
  \xe3\x80\x90What they\'re looking for\xe3\x80\x91
  
  • Possess at least a Bachelor\'s/College Degree in any field (preferably Travel and Tourism or equivalent).
  • Min. 3 years relevant working experience with in-depth Inbound Travel Industry knowledge and experience with creative flair and good organisational skills
  • Exceptional negotiation and superior communication skills
  • Proven experience in dealing with Japanese FIT & Groups
  • Results driven with exceptional quality focus
  • Proficient in Japanese Language Listening/Writing/Speaking (JLPT N2 and above), in order to communicate effectively with Japanese clients
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  English Level

  
  
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  Other Language

  
  

Additional Information

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  Benefit

  
  
  \xe3\x80\x90What they are offering\xe3\x80\x91
  
  • Variable Bonus: (Depending on Company and Individual performance)
  • Annual Leave: 14 days
  • Marriage, Birthday & Examination Leave
  • Medical Benefit (capped at SGD500 per FY)
  • Dental Benefit & Optical benefit (capped at SGD280 per FY)
  • Annual Health Screening Yes
  • Group Insurance that covers Life, Critical Illness, Hospitalization/Surgical, Personal Accident
  • Staff Discount
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  Working Hour

  
  8:45 ~ 18:00
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  Holiday

  
  
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  Job Function

  • Full Set
  • Management accounting