Guest Relations Officer City Hall
Singapore, Singapore
Job Description
b'
Summary of Responsibilities:
The main responsibilities and tasks of this position are as listed below, but not limited to these:
FOCUS ON CUSTOMER SERVICE AND ENSURE GUEST NEEDS ARE ATTENDED PROMPTLY AT THE FRONT DESK
- Assist guests with check in and checkout, and other cashiering duties
- Efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions
- Handle guests\xe2\x80\x99 mails, messages, and answering phone calls
- Maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests
- Provide guidance and assistance to Guest Relations Assistant
- Supervise the Front Office team to personalize the guest arrival/departure experience
- Provide On-The-Job training for new colleagues
- Meet, greet and provide rooming for VIP guests
- Analyze room inventory and monitor rooms count situation
- Attend daily briefings and relevant departmental and interdepartmental meetings
- Minimum O level education
- Minimum 2 years hotel front office experience
- Computer Knowledge, i.e. well versed with windows, internet explorer and word, either POS or PMS system
- Knowledge of Opera will be an advantage
- Read, write, speak English fluently
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1300472
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationSingapore, Singapore
-
EducationNot mentioned