Job Description

About Us

Since our humble beginnings in 2005, The Lo & Behold Group has been quietly pushing the boundaries of Singapore\'s lifestyle and hospitality landscape. Whether we\'re building Singapore\'s first rooftop bar from ground-up, or ironing out the creases of Asia\'s top fine-dining restaurant, all that we do comes down to one thing: People. We\'ve found that when we design for people and create magical experiences in the process, we\'re able to bring out the best of a city. Its people, their purpose and places. The Lo & Behold Group strives to create timeless experiences for all who walk through our doors-guests, partners or employees. The dream is simple: to make our city more lovable, through bold ideas and intentional hospitality.

Claudine is a neighbourhood French restaurant (Neo-brasserie), presenting an intimate side of French cuisine, inspired by honest home-cooking and convivial meals. A concept by Julien Royer and The Lo & Behold Group.

We are looking for a service oriented individual to fill the role of a Host/Hostess for our establishments. Being efficient on reservations, the role requires the individual to maintain the highest customer service standards during service, while building a strong repertoire of guests for the Company.

Your responsibilities include:

• First point of contact for guests; Greet guests promptly as they arrive at the restaurant
• Manage reservations through phone calls, emails, and other forms of communications
• Ensure that there are no overlapped reservations and the reservations are secured with credit card details
• Assist the Managers with seat plan arrangements for each service
• Ensure that menus are changed according to lunch/dinner service and that they are cleaned and presentable.
• Address guests by name, recognize any special occasions or dietary requirements mentioned, and pass on the information to your teammates for a personalized guests experience
• Assign guests to designated seats according to the restaurant seating plan. To inform the station in charge should there be any changes.
• Thanking each guest for dining at the restaurant before they leave
• Assisting in building and maintaining a strong guest profile database, keeping the information updated regularly
• Engaging with guests in the profile database whenever there are changes in the menu, special promotions, events, and birthdays
• Must keep up-to-date with our product knowledge/seasonal produce and have the ability to confidently answer guests\' questions over phone calls, emails, and other forms of communication.

We are looking for:

• The ideal candidate should possess a warm and personable demeanor
• Must be detail-oriented and be able to follow up on any pending duties within the stipulated time frame.
• Must possess a positive attitude and be dedicated to providing excellent customer service
• Able to work well under pressure and handle multiple tasks simultaneously
• Someone who is presentable and maintains the standards of the company\'s uniform guidelines

Working hours: 10 am to 7 pm

Working days: Wednesday to Sunday

The Lo & Behold Group