Job Description

Link Hotel Singapore is an award-winning heritage boutique hotel situated at the heart of Tiong Bahru estate, known to be Singapore\xe2\x80\x99s oldest housing estate and the most charming neighborhood. Officially opened its door in 2007, Link Hotel Singapore was the first and only hotel to be converted from conserved art deco apartment blocks that were built by Singapore Housing Development Board (HDB) in the 1950s and 1960s. The hotel comprises of 2 conserved art deco apartment blocks, known as Lotus Block & Orchid Block and are connected by the Link Bridge.Link Hotel Singapore is a heritage design-driven hotel of style and substance, boasting 274 rooms of different room categories, catering to business, leisure and family travelers. Arrive at the lobby and be wowed by lightings that resemble bird cages and abacus inspired pillars.Embark on the Tiong Bahru Heritage Trail, launched by The National Heritage Board (NHB) on 14th April 2013, and explore the colorful past of Tiong Bahru estate. The iconic bird corner was built in the early 1960s and is now part of Link Hotel Singapore.Providing you a comfortable home away from home is our mission and you can be assured you\xe2\x80\x99ll always leave with a unique and memorable experience when staying with us.Position Summary: The Guest Service Agent role in ensuring positive guest experiences by providing exceptional customer service at all touch points of the guest\'s stay.Key Responsibilities:Check-In/Check-Out:

• Greet guests upon arrival, assist with check-in procedures, and provide relevant information about the hotel\'s services and facilities.
• Process check-outs efficiently, addressing any guest queries or concerns.

Reservation Handling:

• Manage reservations, including booking modifications and cancellations.
• Ensure accurate recording of guest information in the system.

Up-Selling::

• Maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests

Customer Service:

• Provide personalized and attentive service to meet guests\' needs.
• Handle guest inquiries, requests, and complaints promptly and professionally.

Cashier Duties:

• Handle guest payments, issue invoices, and provide accurate change.
• Maintain a secure and organized cash handling process.

Room Assignment and Control:

• Assign guest rooms based on preferences and availability.
• Monitor and control room inventory, coordinating with housekeeping for room readiness.

Safety and Security:

• Ensure the safety and security of guests by following established protocols.
• Respond to emergencies and report incidents to the appropriate authorities.

Communication and Coordination:

• Collaborate with housekeeping, maintenance, and other departments to ensure smooth guest experiences.
• Communicate special requests and VIP arrangements to relevant departments.

Information Dissemination:

• Disseminate information about hotel promotions, facilities, and local attractions to guests.
• Provide directions and assistance with transportation arrangements.

Record Keeping:

• Maintain accurate and organized guest records.
• Generate reports as required by management.

Problem Resolution:

• Resolve guest issues effectively and escalate matters to supervisors or management when necessary.
• Anticipate and address potential challenges to enhance guest satisfaction.

Qualifications and Requirements:

• Minimum ITE/O Level, certification in hospitality is a plus with one year of work experience
• Candidates with over 2 years of customer service experience will be considered for the Executive role
• Proven experience in customer service or front desk roles.
• Excellent communication and interpersonal skills.
• Familiarity with hotel management software and reservation systems.
• Ability to handle cash transactions accurately.
• Strong problem-solving skills and a proactive approach to guest satisfaction.
• Flexibility to work in shifts, including weekends and holidays.
• Impeccable grooming and professional appearance.
• Customer-focused with a genuine passion for hospitality.

Application InstructionsPlease apply for this position by forwarding your detailed resume to

InternSG