Job Description

Company Description"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\xe2\x80\x99s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

• Report directly to the Duty Manager, the Guest Service Agent is directly responsible for the day-to-day operations of the reception whilst on duty.
• The Guest Service Agent is also to ensure that guests and visitors are made to feel comfortable and welcome \xe2\x80\x9cat home\xe2\x80\x9d on arriving and departing the Hotel.
• Responsible for the supervision of driveway and daily operation and to ensure a consistently high standard of guest service.
• Responsible for Information desk activities (including guest queries, information, mail, and messages).
• Identify the person to whom he/she is speaking, and the subject of the request, and direct the guest accordingly.
• Provide general information to customers and guests in a good and helpful manner.
• Identify ways of increasing the Hotel\xe2\x80\x99s overall profitability within the section.
• Know how to explain the hotel and network pricing policy to guests.
• Know how to present the sales pitch for the various network products and hotel services.
• Systematically offer the hotel\xe2\x80\x99s services to guests upon their arrival.
• Strive to implement the Accor Vision and demonstrate active use of the Accor Values

• Diploma in Hospitality Management or equivalent
• Prior experience in hotel front office operations is preferred
• A strong focus on customer service
• Excellent communication skills; fluency in English is required
• Be able to work shifts, weekends, and public holidays

AccorHotel