Guest Service Agent Ticketing, Box Office
Marina Bay, Singapore, Singapore
Job Description
LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE!Be part of our diverse and inclusive team.Job Responsibilities
- Provide excellent customer service to guests
- Attend to walk-up ticket sales and enquires at onsite ticketing counters and self-service ticketing kiosks
- Perform ticket sales transactions quickly and accurately using computer-based ticketing system
- Perform cashiering duties including receiving payment by cash, credit card, room charge, vouchers and other payment modes
- Perform daily opening, closing and reconciliation of sales made through the self-service ticketing kiosks
- Redeem tickets for Club Members based on their privileges
- Provide guidance and training to ticketing casual staff
- Attempt to resolve incidents or record and escalate to the Supervisor in-charge where necessary
- Any other duties assigned
- No formal education required
- Minimum one (1) year relevant experience in retail/ticketing/events environment
- Candidates with customer service experience
- Able to work well in a team
- Fluent in English; fluency in other languages is a plus
- Good written and spoken communication skills
- Pleasant attitude and cheerful demeanor
- Neat and well-groomed
- Proficient in Microsoft Office applications
- Able to use good judgment and discretion and maintain calm demeanor in high volume or stressful situations
- Able to work on rotating shift, including on weekends and public holiday
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Job Detail
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Job IdJD1488688
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMarina Bay, Singapore, Singapore
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EducationNot mentioned