Job Description

Mandai Wildlife Group is dedicated to caring for the planet and protecting animals and nature. Conservation education is intrinsic in all interactions with the Group, to inspire action for a healthier world.

Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore's Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort.

Mandai Wildlife Group advocates for biodiversity, contributes leading wildlife research, develops innovative solutions to promote living sustainably, and collaborates with conservation partners in Singapore and Southeast Asia.

The Group provides funding and in-kind support to Mandai Nature for conservation work across Southeast Asia.

Mandai Global, an entity that is part of the Group, will establish and operate new lines of business anchored in creating positive outcomes for nature and wildlife.

Job Duties and Responsibilities

Ensure day-to-day operations are carried out smoothly, including daily resource management, and maintain high level of guest service standards in accordance to protocol

Identify, propose and execute proposals on areas of improvement to create and enhance guest experience within the park

Resolve feedback, issues and concerns raised by guests

Motivate and guide part-time staff in delivering guests experiences

Assist in and conduct training of part-time staff in consultation with section lead

Assist in the maintenance and enforcement of park safety matters and procedures

Assist in wildlife management efforts

Other relevant duties as assigned

Job Requirements

Minimum 1 year of relevant experience in hospitality or tourism industry

Prior customer service experience will be an advantage

Excellent communications skills

Proficient in English and Mandarin preferred in order to communicate with Mandarin-speaking guests