Job Description

Airriva is a lodging and hospitality company that started out of the sale of a fortune 500 company in the technology space in Columbus, Ohio that specialized in building technology solutions for self driving vehicles, tractors and more.With a test first approach, Airriva came into the lodging space to find how we could improve the market with technology. Through that, we build our technology suite which includes a facial recognition check in system, a to-the-minute pricing engine, boutique hotel concept that has walls that ascend and descend on demand and an error free cleaning program called SmartQR.Today, own and operate over 300 units and 7 boutique hotels in Columbus, Cleveland, Cincinnati, Kansas City, Fort Lauderdale, Ann Arbor and Sandusky. Airriva has plans to grow in over 50 markets in the US and is looking for leaders to become a part of the family and help us get there.The Main focus of the Guest Service Team with Airriva is to ensure guests are having not only a splendid experience within our units, but are helped every step of the way with booking requests, extensions, moving units, and learning about our loyalty program. Communication is key within Guest Services as we use Slack to communicate with our Operations team for any requests, issues with units, or to communicate within the Guest Service Team about any situation that could arise. Dialpad is our mobile app that we use to connect directly to the customer via phone. MyVR Website is a software we use to communicate via message to our Airbnb, VRBO, and Internal Guests to send them check in information, accurate information about listings, and to provide any help when needed.Guest Services

• POC for all Guests via Airbnb, VRBO, Airriva Website
• Handling Guest Requests such as amenities needed for units.
• Validating Information for Reservations
• Vetting Guests to ensure desirability
• Answer incoming phone calls/text messages via Dialpad App
• Manage incoming Messages from Guests on MyVR
• Communication with Operations team about any issues, extensions, etc.
• Assessing Guests for Friendzone Loyalty Program
• Promoting Airriva via Phone Calls
• Input Guest information into appropriate documents
• Monitoring Noise Levels on Nightshift

Job Types: Full-time, PermanentPay: Php533,125.00 - Php799,687.50 per yearBenefits:

• Employee discount
• Opportunities for promotion
• Paid training
• Work from home

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Night shift
• Rotational shift
• Weekends

Supplemental Pay:

• Bonus pay