Job Description

As part of Pan Pacifc Hotels Group, PARKROYAL on Beach Road, a 346-room hotel, is perfectly located for business and leisure travellers in the city centre of downtown Singapore. Relax and enjoy world-class restaurants, shopping and business convention facilities. A stay at this wonderful Singapore hotel will always connect you to the best that Singapore has to offer and bring you unforgettable local experiences.

Our facilities include: Ginger (all-day-dining), Si Chuan Dou Hua (fine dining chinese restaurant), Club 5 (Pub/Bar), Wellness Floor (pool, spa and gym) and world-class banquet facilities with the brand new The Ballrooms.

The Role

Position summary statement:

The incumbent will check in/out guests according to hotel procedures and ensure all guests\' accounts are correct and settled upon check out. Attend to all guests\' enquiries and complaints and to ensure guests\' satisfaction.

Primary Responsibilities:

• Sell, register and assign rooms to incoming guests, ensuring that registration cards are filled up correctly. Check out departing guests as per procedures.
• Inform relevant departments of arrival, room changes, check out and special arrangements.
• Accepts reservation in the absence of Reservation Assistant.
• Work closely with Duty Manager in tight house situation to ensure maximum utilization of rooms.
• Assist walk-in guests with alternative accommodation in event of a full house situation.
• Record in Communication Book any unusual happenings and important matters for follow-up.
• Liaise with Duty Manager or Front Office Supervisor regarding any complaints.
• Perform cashiering and maintain a complete record of guests\' account.
• Check all guests\' bills before presentation to guest upon check out.
• Collect or charge all monies due to the hotel to the respective travel agents or companies.
• Declare all shortages or excess to Accounts Department.
• Attend to all requests and requirements from guests promptly and handle complaints tactfully.
• To ensure all guests preferences are met to the best of our ability and strive to \xe2\x80\x9cMake Guest Happy\xe2\x80\x9d.
• Create a positive first impression to guests with regards to corporate image
• Read entries in Communication Book and ensure all instructions and tasks assigned are follow-up.
• Guest Services Executive will assist to train/buddy new Guest Services Agent.
• Ensure procedures and policies on city ledger are followed.
• To be aware of all VIP arrivals and departures, especially corporate guests.
• Ensure all GHA Members are met up by Duty Manager and benefits are explained upon check in.
• To undertake any other reasonable assignment by the Duty Manager and Front Office Manager, as and when required.

• Minimum of 2 years of experience as a Front Office Supervisor
• Good knowledge of Opera system
• High administrative and planning skills necessary
• High standards of accuracy and excellent time management
• Should possess GCE \'O\' or \'N\' level and some supervisory skills
• Fluent in English is a must
• Very good written and oral skills

Pan Pacific Hotels Group