Guest Services Executive (front Desk)

SG, Singapore

Job Description

The Guest Services Executive is to perform various aspects of the front office operations and demonstrates high level of service throughout the entire guest journey. To ensure that service quality aligned to brand standards and LQA guidelines. He/she will ensure ALL loyalty Program benefits are observed and enrol new loyalty members as required.





Primary Responsibilities





Welcomes all guests, promotes inter-hotel sales and in-house facilities, and provides directions and
suggestions to the hotel surrounding areas


Assist guests with check-in and check out Confirms mode of payment; performs pre-authorization on credit card or collects required deposit for cash
payment


Manage and assist guests with any enquiry that may arise Process all guests check out by confirming invoice balance, payment mode and feedback on stay




Knowledge and Experience





Diploma from preferably hospitality or related field Minimum 1 years' relevant experience or in customer service * Excellent written and communication skills in English and ability to communicate in a second language

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Job Detail

  • Job Id
    JD1628596
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    SG, Singapore
  • Education
    Not mentioned