Guest Services Host New Hotel Artyzen Singapore
Singapore, Singapore
Job Description
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Job Highlights
- Pre-opening team
- Dynamic work environment
- Open and collaborative culture
Opening in 2023, Artyzen Singapore will be the first new hotel added to Singapore\xe2\x80\x99s Orchard Road district in over a decade. What was once the sprawling home of the late Tan Hoon Siang (grandson of Singapore philanthropist Tan Tock Seng) is being transformed into a 20-story luxury property. The 142 rooms will sport a distinctive aesthetic, fusing reinterpreted facets of Peranakan art and style with contemporary design.
Responsibilities
- Efficiently perform all duties in the Guest Services Department (Reception, Concierge, Bell, and Driveway) assisting the entire team where necessary.
- Ensure guests are provided with personal, attentive and caring service
- Ensure guest complaints are dealt with promptly and courteously in line with Artyzen Brand Service Standards.
- Promote a helpful and professional image to the guest, and give full co-operation to any guest requiring assistance, with a prompt caring and helpful attitude.
- Be fully conversant with all services and facilities offered by the hotel as well as the local surroundings.
- Answer inquiries from guests regarding restaurants, transportation, and entertainment in the local area.
- Suggest off-the-beaten path places to guests to present authentic dining, entertainment and travel experience.
- Ensure all guests experience a fresh and modern check-in/check-out procedure.
- Assist with luggage and door upon guest request.
- Perform curbside/in-room check in for special guests on mobile devices.
- Anticipate guest needs and offer related services and suggestions accordingly.
- Find opportunities to surprise and delight guests to create memorable moments.
- Be able to build small talks with guests during every interaction to engage with guests.
- Coordinate, process and distribute all incoming reservations during off hours of Reservations Manager, and be responsible for telephone inquiries and information services for the hotel.
- Be entirely flexible and adapt to rotate within the different positions of the Guest Services or any other Department of the hotel as needed.
- Optimize revenue through timely and accurate bookings.
- Complete other tasks that assigned by Management.
- Vocational studies related to the field of Hotel & tourism management with at least 1 year experience in front office or guest facing roles, possible combination with studies.
- Preference for candidates with front office experience in an established or luxury/upscale or boutique hotel.
- Service-oriented, attentive to details and observant
- Excellent oral and written communications skills
- Good command of written and spoken English
- Adaptable and outgoing with excellent interpersonal skill
- Ability to work under pressure and be flexible as part of the pre-opening team
- Passionate and enthusiastic with a positive \xe2\x80\x98can-do\xe2\x80\x99 attitude
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Job Detail
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Job IdJD1301363
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned