Guest Services Manager New Hotel Artyzen Singapore

Singapore, Singapore

Job Description

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Job Highlights
  • Pre-opening team
  • Dynamic work environment
  • Open and collaborative culture

Opening in 2023, Artyzen Singapore will be the first new hotel added to Singapore\xe2\x80\x99s Orchard Road district in over a decade. What was once the sprawling home of the late Tan Hoon Siang (grandson of Singapore philanthropist Tan Tock Seng) is being transformed into a 20-story luxury property. The 142 rooms will sport a distinctive aesthetic, fusing reinterpreted facets of Peranakan art and style with contemporary design.

Responsibilities
  • Be responsible for the operations of the Guest Services Department (Front Desk, Concierge, Bell, Driveway, Communication Centre).
  • Ensure the guest journey from the moment of reservation till beyond checkout is in line with the Artyzen Hotels and Resorts experience. This includes the reservations, pre-arrival, and post arrival communication with the guest.
  • Implement a consistent guest recognition program and ensure that all information gathered on the guests is correctly recorded in the guest profile and that this is updated regularly.
  • Assists the Director of Guest Experience to prepare and monitor the annual department operating budget with the focus on monthly expenses, wages, variances, preparing schedules, ordering, and inventory management.
  • Ensure that the Department Operational Budget is strictly adhered to.
  • Monitor service and Operation standards in the hotel.
  • Be available and on duty during peak periods (frequently opening and closing the operation)
  • Participate in the MOD schedule.
  • Conduct frequent and thorough room inspections in liaison with Housekeeping.
  • Accept requests from guests regarding assistance with obtaining transportation, baggage handling, limousine transfer and local area knowledge.
  • Establish a rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiries on Guest Services.
  • Be personally and frequently verify that guest\xe2\x80\x99s check-in / out are receiving the best possible service.
  • Ensure the Guest Services Department meets quality and internal standards. Identify process improvements and best practices. Provide feedback and develop processes to improve the guest experience.
  • Maintain standards of guest service quality. Analyze response time to guest\xe2\x80\x99s requests for items and maintenance requests and highlight any issues to the respective department head.
  • Ensure that the Guest Services team projects a warm, professional and welcome image.
  • To undertake any other reasonable task or request as directed by the management.
Requirements
  • Higher diploma or degree holder in Hospitality, Hotel Management or an equivalent qualification
  • Minimum of three years of previous experience in a front office managerial position in an established or luxury/upscale or boutique hotel.
  • Service-oriented, attentive to details and observant
  • Excellent oral and written communications skills
  • Adaptable and outgoing with excellent interpersonal skill
  • Ability to work under pressure and be flexible as part of the pre-opening team
  • Passionate and enthusiastic with a positive \xe2\x80\x98can-do\xe2\x80\x99 attitude

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Job Detail

  • Job Id
    JD1302925
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Singapore, Singapore
  • Education
    Not mentioned