Guest Services Officer
Job Description
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Process daily check-ins and check-outs according to company's standard operating procedure.
Attend/assist in residents' enquiries, requests, positive or negative feed-backs as well as provide excellent customer service to all in-house residents
Ensure handling of all cash/bank transactions carried out in proper manner according to company's standard operating procedure.
Familiarize and practice safety and health measures/procedures
Maintain/update on a regular basis - residents' information in the Property Management System (PMS)
Maintain/update on a regular basis - local events, places of interest, popular shopping & dining locations, etc.
Practice cost efficiency measures for the company (as and when necessary)
To perform any other front desk administrative duties as and when required
Ensure proper follow up and handover to the next GSO of the connecting shift
Requirement:
Possess at least a Secondary School "O" Level Certificate or Professional Certificate (NITEC - in Hospitality/Tourism Management) or equivalent
Minimum 1 in related field
Able to work independently and is self-motivated
Customer focused and result-oriented
Willing to work on rotating shift duties and on weekend
Knowledge in PMS and the service residences' industry is an advantage
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Job Detail
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Job IdJD1159490
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned