Job no: 498522
Work type: Full Time
Location: Marina Bay Sands
Categories: General Services, Concierge / Front Office, Hotel - Management
Summary of Job Responsibilities
As a Guest Services Supervisor, you will be responsible for the overall Guest Services Operations during your shift. This comprises of storage rooms, manpower deployment and break board management.
Lead a team of Guest Services Dispatchers, Bell Captains and front-line bellmen and doorman in achieving service excellence for Guest Services Operations. You are expected to critically support the Guest Services Manager and work with Guest Services Dispatchers to ensure that all the tasks being executed timely according to the standard set by the department.
You will be required to supervise the Front drive operations for Tower 1, Tower 3 and all the storage rooms and set up for groups. You are expected to work closely with the Guest Services Dispatchers, Bell Captains, bellman and doorman.
As Guest Services Supervisor, you are expected to be familiar with MBS’s business processes to understand operations environment. You will be involved in testing and taking the lead of all business application such as PMS, FCS and etc.
You are expected to handle team member’s issues and complex matters such as process failure, complaints, and poor productivity. Moreover, you will be involved in training and mentoring new and current team members. In your role, you will report to the Guest Services Manager and work closely with other internal departments such as Front Office, Housekeeping, Services Management and etc.
Job Responsibilities
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