Job Description

Job : Operations
Primary Location : Asia-Singapore-Singapore
Schedule : Full-time
Employee Status : Permanent
Posting Date : 16/Feb/2023, 12:22:05 AM
Unposting Date : Ongoing


Role Responsibilities

• The role holder is accountable for executing the strategic business agenda to maximise shareholder value, identifying and creating areas of competitive advantage within Operations, highlighting and resolve trade-offs between competing priorities, as aligned with the Global Head, Business Banking (BB).
• Accountable to deliver strategic investments for BB-related client solutions and platform improvements as well as operational excellence agenda to continuously improve policies and processes directly impacting on client experience.
• Responsible to ensure delivery of global systems, capabilities and processes that are fit for purpose and are implemented as per expected standards across our footprint.
• Responsible to influence outcomes on standard metrics/scorecards, e.g. BB volumes, Cost Income ratio, productivity, service levels, losses / lapses, issues, and the Operational Risk Framework.
• Working with the Global Head, Business Banking, country BB Business Heads and Product Heads, to develop and execute a business-aligned infrastructure strategy that meets clients\xe2\x80\x99 requirements. Play a key role in the annual strategy and budgeting processes for investment requirements.

Business Strategy, Operations & Infrastructure

• Work with the CPBB Management Team to maintain rigorous cost and investment discipline across the business. Ensure appropriate prioritisation of issues around risk, control, investment, people, projects, and change management, through the Quarterly Performance Review (QPR) process.
• Prioritise business operating issues including the capability to deliver new products with robust controls and efficiency on platforms and processes. Oversee the prioritisation, design and management of significant change initiatives.
• Accountable to drive a balance of alignment and automation, de-coupling especially minimizing dependencies that are blocking or slowing down client service through architectural changes, reviewing client journeys where appropriate.
• Continuously improve productivity and efficiency of operations and drive standardisation agenda for the business, maintaining rigorous cost and investment discipline across the business.

Governance & Risk Management

• Ensure there is a framework for effective management of operational risks across BB and in compliance with applicable internal policies and external laws & regulations across our markets.
• Support the chair of key Committee meetings, to ensure quality governance on infrastructure, data and operations matters.
• Work with the relevant Risk Committees to ensure processes for products are fit for purpose and meet regulatory requirements.

Business Continuity Management:

• Accountable to ensure BCM framework adequately supports the business strategy. Where necessary provide executive sponsorship for major BCM initiatives.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank\xe2\x80\x99s Conduct Principles. Fair Outcomes for Clients, Financial Crime Compliance, The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

People and Talent

• Champion and act as a role model of the Group\xe2\x80\x99s values and culture in the region.
• Lead and support a change in mindset, building a culture of client centricity, agility, and accountability through standardised metrics and measurement, ensuring everyone in Operations are drivers and owners of client outcomes.
• Set effective metrics and standards, transparently communicating them to team members, providing feedback and rewarding employees accordingly. Set the appropriate tone and expectations for the wider team.
• Employ, engage, and retain high quality people, with succession planning for critical roles.
• Ensure team structure/capacity is reviewed to enable delivery of client outcomes.
• Ensure the provision of on-going training & development, ensure that direct reports are suitably skilled and qualified for their roles and that they have effective supervision in place to mitigate any risk.

Key Stakeholders

• BB MT members
• CPBB COO and MT members
• Regional and Country CPBB COOs
• Functional Partners including TTO, Risk, Compliance, HR, Finance, Legal, Audit, CFCC etc.

Our Ideal Candidate

• Qualified Degree Professional with 10+ years of relevant experience in Financial Industry
• Experience in Management of Frontline Risk
• Service Delivery & Operations Management Experience
• Process Engineering & running on-going assignments
• Should be an active connection between the Frontline & Ops function
• Strong understanding of Operational Excellence
• Ensure to drive Transformation & active communication between Onshore & Offshore teams
• Strong experience in Business Communication

Role Specific Technical Competencies

• Business Facilitation
• Manage Change
• Management of Frontline Risk
• Business Governance and Support
• Strategy & Business Model
• Service Delivery & Operations Management
• CPBB Products \xe2\x80\x93 Channel Strategy
• Business \xe2\x80\x93 Market Knowledge (SIF)

About Standard Chartered We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website www.sc.com/careers