Job Description

Role Responsibilities

Strategy

• Develop and manage a sustainable and scalable CDD capability for the Country.
• Support Retail Clients business to ensure internal resources, systems procedures and controls are in place, documented and operating effectively to mitigate and prevent money laundering risk.
• Work closely with project teams / stakeholders to drive projects / initiatives related to AML, CDD, Tax and Sanctions area to ensure successful and timely delivery.
• Partner and collaborate with relevant stakeholders across AML CDD functional and advisory space to drive robust and sustainable operational and execution excellence.

Business

• Work closely with Retail Business to understand their requirements and implement the programme to deliver the strategy while maintaining strong controls, processes, governance and risk management for the country.
• Work with COO office and Retail Business to maintain rigorous cost and investment discipline. Ensure prioritisation of issues around risk, control, investment, people, project and change management within the country.

Processes

• Lead and drive standardisation, automation and consolidation through re-engineering and process improvement initiatives for the country.
• Collaborate with Country Head, Client Onboarding to develop training programme and provide process and operational expertise and guidance to Business and functional teams to understand end to end AML CDD processes and relation to Retail Clients AML CDD Policy and Procedure Standards that impact their day-to-day business activities.
• Implement an effective governance framework to monitor and manage AML, CDD, Sanctions and FATCA risks.
• Continuously improve productivity and efficiency of CDD Operations team, maintaining rigorous cost and investment discipline.
• Evaluate systems, processes, technical platforms and functionalities in compliance with regulatory and internal policy requirements as well as related procedures.
• Work closely with the hubs to ensure that end to end processes work seamlessly, efficiently and effectively.

People and Talent

• Ensure team structure / capacity is reviewed to ensure delivery of client outcomes. Support the identification, engagement and retention of high quality CDD professionals with succession planning for critical roles.
• Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
• Encourage and promote an active training and learning environment to facilitate excellence in risk management, risk awareness, behaviours and accountability.

Risk Management

• Identify and share industry best practices and work with the businesses for their feasibility and implementation.
• Ensure all CDD procedures in the country comply with Group Policies and Standards. Ensure proper and updated documentation in place for in-country policies and procedures.
• Ensure various CDD / AML / Sanction / FATCA risks are being actively prevented and detected in a timely manner on an end-to-end basis.
• Proactive in seeking regular assurance that areas of responsibility are performing to an acceptable risk and control standards.
• Ensure that effective management response plans are in place to respond to extreme but plausible CDD/ AML/ Sanction/ FATCA scenarios in the country.
• Recommend changes to the process control environment or to business practices, where necessary, to reduce the level of risk exposure to within the agreed appetite.
• Balance business performance delivery and cost management with risk and control matters to ensure that it does not materially threaten the Group, while remaining within risk appetite.

Governance

• Provide oversight across country CDD team, ensuring compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws, other applicable laws and anti-money laundering regulations and guidelines.
• Embed the Group's values and code of conduct in the country CDD team to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees forms part of the culture.
• Accountable for satisfactory closure of issues / gaps arising from Internal Audits, peer reviews and regulatory reviews for the country.
• Ensure authorisation rates and processes for the country meet Group standards.

Regulatory and Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Singapore CDD team] to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients and The Right Environment].
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

Internal Stakeholders

• Regional / Country Business Heads and Product Head, Retail Client segment
• FGCs / In country governance forums (or other forums, as may be applicable)
• Financial Crime Risk and Compliance team
• Relevant members of Onboarding management team
• Internal IT partners supporting Retail Clients business
• HR & L &TD team
• Operations, L&C and Customer Experience Management unit
• GBS partners

External Stakeholders

• Auditors and Regulators
• Suppliers, vendors and consultants

Our Ideal Candidate

10+ years of working experience in Banking / Financial Services, 5+ years should be in the space of AML, CDD, Tax Compliance areas of responsibilities * Good People management skills as he will be managing a team of about 35-40 people located in Singapore and another team of 25 offshore in our hub to deliver against agreed KPIs

• Good analytical and presentation skills as he would need to dissect problems, propose solutions , present them and follow through agreed actions with business stakeholders
• Able to understand the new risks emerging in the industry and markets to ensure that the bank is equipped to handle them
• Represent the bank in industry committees and task force and hence be prepared as an independent contributor

Role Specific Technical Competencies

Market Knowledge

• Awareness and understanding of the wider business, economic and market environment in which Standard Chartered Bank operates.

Business Strategy and Model

• Awareness and understanding of Standard Chartered CPBB Clients business and that of peers in the industry.

Risk Management and Control

• The ability to identify, assess, monitor, control and mitigate risks to Standard Chartered Bank.

Governance, Oversight and Controls

• Strong leadership capabilities and management skills, with the ability to deliver effective controls within CDD through both directly-managed and virtual team.

Regulatory Framework and Requirements

• Awareness and understanding of the regulatory framework in which the firm operates, and the regulatory requirements and expectations relevant to the role of Team Head, CDD Operations.

Non-technical Skills

• Strong written / oral communication and influencing skills. Ability to create effective work relationships within and across functions and borders.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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