Job Description

The Role Responsibilities

Correspondent Banking is a $700mio+ Business in CCIB with ~2000 client records covering most of the Bank\xe2\x80\x99s locations on both an origination and a booking basis

The role holder is responsible to:

• Lead the delivery and strategic implementation of the orchestration and execution of Client Management (\xe2\x80\x9cCM\xe2\x80\x9d) model and its composite activities across the Global Correspondent Banking Relationship (\xe2\x80\x9cCBR\xe2\x80\x9d) clients and the Standard Chartered Banking Group Affiliates businesses (\xe2\x80\x9cAffiliates\xe2\x80\x9d), focusing on delivering a more effective, business-aligned and expert service to CBR by CM. Note: \xe2\x80\x9cCBR\xe2\x80\x9d will relate to both the Clients within the Banks & Broker Dealer (\xe2\x80\x9cBBD\xe2\x80\x9d) client segments, and the Correspondent Banking product that has transitioned to Transaction Banking.
• Deliver significant improvement in frontline & client experience in terms of Efficiency, TAT, productivity and process improvements. This will involve building/growing/sustaining a deep understanding of the SCB CBR business, and the frameworks that support it.
• Consequently enable a substantially lower level of demand on SCB\xe2\x80\x99s processes, controls, and fixed capacity, driving effectiveness, and ultimately a more efficient, and ROTE accretive business support model.
• Deliver high quality service and a single point of contact (& ideally orchestration) model for clients, Relationship Managers, CBR Product (within Transaction Banking) and the SCB ecosystem that supports CBR & Affiliates.
• Accountable for the execution of first line process ownership for KYC (onboarding and regular review), Account Opening, Account Maintenance, MIS, off-boarding, S2B activation, and Credit Documentation processes, as they relate to CBR, in unison with the Country teams in the throw/catch locations that the multi-jurisdictional clients are serviced in.
• For delivery of Client Management change projects, improvement, remediation activities across the CBR and Affiliates businesses,.

Strategy & Business

Strategy & Execution

• Lead the implementation and orchestration of Client Management for the global CBR business with a focus on doing things differently, to drive a more effective engagement model with the Clients, the Business, and the SCB ecosystem supporting CBR.
• Establishing the Client Management model in terms of chalking out the activity inventory, capacity estimates, process flows, R&R and appropriate resourcing, building effective partnership relationships with the CBR & BBD Business Heads, Country CEOs, product partners, functional colleagues and relevant CM Heads in associated countries/regions.
• Fully understand the CBR business strategy and leadership expectations and ensure Client Management activities are effectively managed in accordance with the segment\xe2\x80\x99s strategic focus.
• Propose the strategic operating model to improve support to CBR globally, capitalising on the approved target operating blueprints already in place/under execution for CM.
• Accelerate the shift to digital and ensure the digital value proposition is aligned with clients\xe2\x80\x99 needs and preferences, and provides a more effective and efficient service to clients and CBR Bankers/RMs/Sales.
• Identify key processes for further streamlining, work on process improvements & fine-tuning of the operating and organizational models (including more effective manoeuvring within the Single KYC Model).
• Ensure alignment between CBR/Client Coverage business and Client Management with regular engagement regarding business priorities, issues, and address any gaps. Consider the role as a peer to CBR management able to challenge, advise and provide viewpoint diversity at Business MT level.
• Ensure alignment between onshore and offshore teams in accordance with the overall onshore-offshore client delivery model as it is relevant to CBR.

Processes

• Establish a clear and uniform approach towards implementation of the global operating model for all Client Management related processes (KYC, Account Opening, Account Maintenance, S2B activation, Credit Documentation, MIS, and off-boarding), and adherence to DOIs
• Drive a strong results-oriented Client Management team supported by robust data-enabled performance management tools. This will include assessing different ways of executing with vendors, and leveraging of other tooling available in the Bank that might be extended to provide superior outcomes for CBR.
• Share and replicate best practices with other Regional / Country Client Management Heads / Teams, both for CBR, and where identified superior practices can potentially extend beyond that business.
• Drive improved ways of working across coverage, product and functional partners, leveraging relevant meetings/forums to achieve stronger cross-functional.

People & Talent

• At the outset this is a role that will likely need to lead by influence, rather than by direct People Leadership responsibility. This will require identification of key individuals in all relevant markets, and close partnership with relevant Country/Regional CM Leads to enable the new model.
• Consider/propose several improved deliver models that will enable superior service at no significantly greater investment cost, and create the conditions for such choices to be evaluated.
• Use network to identify where similar such \xe2\x80\x98virtual centres of expertise\xe2\x80\x99 (\xe2\x80\x9cCOE\xe2\x80\x9d) have been established, and leverage their learnings and experiences to enable faster, more effective growth of the CBR CM COE.
• Ensure hiring decisions are aligned with the capabilities of the Client Management role profile and job description, and grow the levels of CBR literacy in CM.
• Lead through example and build the appropriate culture and values, embedding a high level of team engagement, and provide opportunities for CM collectively to be better through experiences with CBR.
• Ensure rollout and completion of all Client Management training programmes within the region for all staff executing relevant processes & foster cross-training of staff across managed areas. This will include symmetry of accreditation for CM teams with the CBR business (for example the ICA CBR accreditation, and familiarity with relevant AML/CTF/Sanctions industry best practice under the Wolfsberg Group).

Risk Management & Governance

• Provide insights and highlight risks/ mitigation to Head of CBR (and others as relevant in the FI chain of management), Country / Regional CEOs, CFCC Leadership as relevant (particularly FCC Heads in material cash clearing centres), Business/Regional COO, governance forums, and group teams based on understanding of country & regional dynamics and MIS & analytics
• Establish a superior CM presence at CBR related governance forums, delivering actionable insight and playing a full, participating role around the Management Team table
• Senior escalation point, and as agreed governance representation, for stakeholders on processes, service issues, and governance related issues related to CBR & Affiliates Client Management

Key stakeholders

Internal

• The Correspondent Banking and the Banks & Broker Dealer Business teams, from Global Head to individual Banker/Sales
• Financial Institutions Advisory team (and FI Relationship Risk Managers as they exist in locations)
• CFCC (Country/Regional FCC, and Client Coverage CFCC Advisory, at Group/Region/Country)
• Client Lifecycle COO teams, GPOs and execution groups
• Product partners (Cash/Trade in particular)
• Colleagues within the Client Management teams, particularly CC Performance Management
• Regional and country COO/ CEO/ CIO teams
• GBS Hubs / Heads
• CBOC/RCBOG Secretariat, and potentially relevant Financial Crime Risk Committees

External

• Local regulators & other policy makers
• External auditors
• Clients
• Industry forums, including Wolfsburg Group
• Vendor partners & providers of Client Management utilities & services

Our Ideal Candidate

• 13 plus years of relevant experience in Banking and Finance domain
• Thorough understanding of the CBR business \xe2\x80\x93 preferably on the job business experience in CCIB, at SCB or at a peer institution
• Experience of operating with/influencing MD level Business, Functional and Control colleagues
• Strong leadership skills \xe2\x80\x93 preferably an experience in leadership role in CCIB leading teams across regional hubs and into countries.
• Excellent interpersonal skills in networking and influencing decisions.
• Good communication skills \xe2\x80\x93 oral, written and presentation
• Strong product knowledge in Cash and Trade, including associated processes
• Strong project management skills \xe2\x80\x93 preferably change experience in CCIB

Role Specific Technical Competencies

• Manage Conduct
• Manage Risk
• Manage People
• Process Management
• Manage Change
• C & I Credit Risk
• Manage Projects
• CBR Business \xe2\x80\x93 Products & Processes

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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