Job Description

Head, Community Interventions

$7000 - $7,500


Mon-Fri: 9am-6pm


149 Compassvale Bow, Singapore 544690

About the Role

This role leads and delivers programmes through a

trauma-informed and culturally responsive approach

, recognising the lasting impact of trauma while promoting

hope, recovery, and positive youth development

.

KEY RESPONSIBILITIES

1. PROGRAMME DEVELOPMENT & DELIVERY

Lead the end-to-end development, execution, and review of divisional programmes, integrating trauma-informed principles such as

safety, trust, empowerment, collaboration, and peer support

. Maintain and update Standard Operating Procedures (SOPs) to ensure alignment with best practices. Establish systematic monitoring and evaluation frameworks to measure both

therapeutic outcomes

and programme effectiveness. Foster a

strengths-based approach

that builds on youth and community assets. Ensure all documentation is accurate, confidential, and transparent.

2. STRATEGIC OUTREACH & PARTNERSHIPS

Design and implement

trauma-informed outreach strategies

to reduce access barriers for youth. Build strategic partnerships with government agencies, community organisations, and other stakeholders based on

shared power and trust

. Conduct community needs assessments that prioritise

youth voices and lived experiences

. Develop and maintain culturally responsive and accessible resource networks. Stay abreast of current research, trends, and evidence-based practices in trauma-informed care and youth development.

3. STAFF DEVELOPMENT & SUPERVISION

Provide

trauma-informed leadership

that fosters emotional safety, resilience, and professional growth. Supervise and deploy Social Service Professionals (SSPs) with attention to staff wellbeing and prevention of secondary trauma. Facilitate regular clinical supervision and skill-building sessions in trauma-informed practices. Promote a

learning culture

that values peer support, continuous improvement, and shared decision-making. Ensure compliance with organisational policies while maintaining flexibility for staff needs.

4. RESEARCH & EVALUATION

Lead research initiatives that use participatory and youth-centred evaluation methods. Identify service and research gaps through an equity-focused lens. Implement outcome evaluations to assess

healing, resilience, and functional improvements

. Apply findings to refine and enhance trauma-informed services.

5. FINANCIAL STEWARDSHIP

Manage the divisional budget with

transparency and accountability

. Allocate resources to prioritise

service quality

and

staff support

.

6. OTHER DUTIES

Perform other related duties as assigned to support the division's objectives.

TECHNICAL COMPETENCIES

Trauma-Informed Practice

- Applied knowledge of trauma-informed principles in youth services.

Case Management

- Strong track record in strengths-based, complex case management.

Policy & Systems Navigation

- Familiarity with social policies, government systems (e.g., MSF, MOE), and community networks.

Cultural Responsiveness

- Skilled in working with diverse populations and contexts.

CORE COMPETENCIES

Resilience & Trauma Awareness

- Models healthy coping and supports others through adversity.

Integrity & Transparency

- Upholds ethical standards in complex situations.

Service Orientation

- Dedicated to impactful service while maintaining healthy boundaries.

Collaborative Leadership

- Values shared power and collective wisdom.

PREFERRED PROFILE

Education & Experience

- Degree in Social Sciences with at least 5 years of managerial/leadership experience, ideally in trauma-informed settings.

Youth Development Focus

- Deep commitment to adolescent development and wellbeing.

Communication Excellence

- Skilled in de-escalation, motivational interviewing, and clear written/verbal communication.

Cultural Competence

- Experience with diverse communities and understanding cultural influences on youth. *

Innovative Mindset

- Openness to creative, evidence-based strategies for engagement and healing.