Job Description

Role: Head of Account Services Location: Singapore Salary: $90,000 - $100,000 Open date for applications: 12/08/2022 Close date for applications: 11/09/2022

THE OPPORTUNITY

We’re MiQ, a programmatic media partner for marketers and agencies. We’re experts in data science, analytics and programmatic trading, and we’re always ready to react and solve challenges quickly, to make sure our clients are always spending their media investments on the right things in the right places.

Our business keeps growing and we keep getting better because we keep hiring smart new people. People who can challenge conventions and shake things up. People who want to connect with people all over the world to make great things happen. People who are as excited by the opportunities of programmatic marketing as us.

As the Head of Account Services you will have three key focus areas; shaping the strategy for the department, ensuring that MiQ delivers best in class service for all clients, and maximising the output of your direct reports (and their respective teams). You will work closely with heads of other departments including Sales, Solutions and Trading both locally and globally, to foster innovation, drive engagement, and ultimately deliver on the revenue/profit ambitions of the business.

JOB RESPONSIBILITIES

Your main responsibilities will include:

Coaching & developing team

• Manage a team of direct reports ensuring they are motivated, have clear objectives and development paths.
• Work to maintain strong engagement across all levels of the department and identify/mitigate flight risks.
• Own end to end recruitment of new employees including maintaining relationships with recruiters.
• Make additional headcount requests when necessary.
• Leverage your experience to enhance the experience of each member of the team and provide direction/advice on each account
• Assume responsibility for quality of service across all MiQ accounts and act as an escalation point for all client related issues, either resolving or supporting AMs to resolve.
• Represent and advocate for their team with senior stakeholders.
• Ensure the team OKRs are clear and reflect the ambitions of the department.
• Continually identify knowledge gaps within the team and facilitate training where necessary (leveraging internal/external network as required).
• Act as support for direct reports not only providing advice and guidance but also providing the space to soundboard ideas and test hypotheses.
• Identify reactive tasks vs long-term goals and direct individual and/or team priorities accordingly.

Operations & innovation

• Manage relationships and all processes with third party suppliers alongside Operations Lead
• Manage workload across the team, ensuring considered distribution of accounts and reallocation of workload where required.
• Facilitate weekly team meetings ensuring relevant information is delivered to team.
• Proactively engage internal managers/department heads to implement new processes and improve existing operations.
• Is able to view problems in new ways, and consistently suggests novel approaches for all types of challenges; at the same time is able to drive a culture of innovation amongst team members.
• Proactively pilot, validate, and refine new ideas or methods.

Influencing

• Act as a sounding board and ”trusted advisor” to stakeholders, team and clients.
• Honestly, proactively and respectively challenge internal/external stakeholders’ ideas, providing recommendations where appropriate.
• Maintain deep knowledge of what the difficulties are for each business area and proactively work to find resolutions.
• Work hand in hand with Trading and Sales to ensure a seamless working relationship amongst the three teams.
• Continually work to expand network by building relationships internally and across the industry.

REQUIRED EXPERIENCE

• Minimum 5 years client facing experience in media
• Experience working within Client Services/ Sales Support/ Ad-Ops
• Minimum of 3 years of people management experience

REQUIRED SKILLS

• High level of organisation and conscientiousness
• Understanding of the programmatic landscape
• Solutions lead mindset
• Excellent communication skills
• Proactive
• Alignment with MiQ's core values/culture
• A can do' attitude to radiate energy, drive and enthusiasm
• A dream to grow your career as the company scales

WHAT WE VALUE IN OUR PEOPLE Passion – We love and live what we do Determination - We always find a way to figure it out Unity – We hold each other accountable. We win and lose as a team Agility – We anticipate the unexpected, embrace and adapt to change Courage – We dare to think unconventionally

At MiQ, we don’t just accept the differences of our people, it is what builds us as a community. MiQ is very proud to be an equal opportunity workplace. We are focused on diversity and inclusion so that all employees feel a sense of belonging to help them thrive throughout their careers at MiQ.