Job Description

About Perx: Perx Technologies is a category-creating Lifestyle Marketing SaaS Platform helping large enterprises and digital native businesses transform from transient and transactional brands to del About Perx: Perx Technologies is a category-creating Lifestyle Marketing SaaS Platform helping large enterprises and digital native businesses transform from transient and transactional brands to delivering continuous and meaningful customer engagements in the digital economy. Powering large regional and global brands, the platform enables organizations of all sizes to monetize customer engagements by creating personalized, interactive revenue-generating digital experiences for millions of end consumers. Quick Snapshot: As the Head of Service Delivery, you will be responsible for the overall service delivery and relationship with key named client(s) on a day-to-day basis. You will promote a culture of excellence by ensuring client expectations on key performance indicator reporting, service levels, meeting actions, and availability are met. What's the role Discuss solutions to complex problems with both the customer and third-party partners. Ensure high-quality risk management plans are established and manage the resolution and/or escalation of issues that may impact program objectives being met. Collaborate with Client and Partner Project Management Organizations (PMOs) to establish appropriate governance for all initiatives, reporting, and resource requirements. Establish clear roles, responsibilities, and accountabilities across the delivery triad in line with needed/agreed delivery methodologies. Who are we looking for Experience in managing SaaS implementations in global companies and cross-functional programs Experience working with/on cross-functional projects or teams. Experience managing expectations, demands, and priorities of multiple internal stakeholders based on vision and success for global team health. Experience leveraging quantitative assessment and analysis for decision-making and prioritization. Understanding of the cloud marketplace and the differentiators of various cloud offerings. Accessible to ensure timely resolution of queries, quick response to requests, and escalation of priority items Leads by example and assists other staff where necessary sets clear direction, and sells benefits to gain commitment. Is vocal and opinionated with respect to decisions that impact customers within their remit. Speaks compellingly, and is influential in securing good customer outcomes and preventing bad ones Thrives in a varied and high-pressure environment Excellent written/verbal communication and management skills What's on offer Collaborative environment and the opportunity to work with one of Asia's leading players in the Martech and Fintech space. Opportunity to work with 1Bn B2C global conglomerates in the banking, large retail, insurance, and telecom sectors. Work with a globally hand-picked talent of 50+ employees (21 different nationalities and counting) powering some of the largest brands in the region who leverage the SaaS platform to engage with 50Mn+ consumers each day. Great career development opportunities across marketing, pre-sales, and customer engagement teams are offered with cross-developmental training. We understand that product innovation comes from people innovation and that is why we invest in high potential and cultivating leaders throughout the organization. If you are passionate about creating and contributing to a top-notch culture - join us. This is your opportunity to be part of an incredible story that is only getting bigger and more exciting by the day. We are passionately disrupting the traditional loyalty space and redefining what it means for brands to have meaningful relationships with their customers in the mobile-first economy To find out more about who we are and why we exist go to: www.perxtech.com.