Job Description

Job : Retail Banking
Primary Location : Asia-Singapore-Singapore
Schedule : Full-time
Employee Status : Permanent
Posting Date : 24/Feb/2023, 6:06:08 AM
Unposting Date : 13/Mar/2023, 6:59:00 PM


The Role Responsibilities

• Business Banking (BB) provides a suite of Financing, Cash Management, Insurance, and Investment services to support the banking needs for SMEs in Singapore.
• This is a People Leader role. The Segment team head will be responsible overseeing the BB Segment team in areas such as planning and executing NTB & ETB campaigns, developing and managing lead generation strategy, grow the funnel for NTB by sourcing leads through traditional and digital partnerships leads or leads purchase, promoting referral channels to drive new sales by client coverage and acquisition teams, designing and reviewing sales scorecards to incentivise the right behaviour, overseeing portfolio growth and tail management activities using data analytics, and participate in relevant improvement projects.
• This role will report to Head of Business Banking and work with key stakeholders such as Relationship Managers, Client Acquisition Managers, Product Managers, Sales Coach, Middle Office team, Business Analyst and Strategic Business Information Management (SBIM) teams to deliver initiatives in a timely and effective manner.

Key Responsibilities Campaigns and Lead Generation

• Engage Sales and Product Managers to design client and/or sales campaigns to drive NTB growth; and/or deepening and cross-sell campaigns for RM coverage / Portfolio managed clients to maximise PPC and Revenue per client.
• Grow the funnel for NTB by generating leads from internal and external sources for Sales teams to call upon.
• Be proficient with the use of RM Workbench, CRM, or CEMS to channel leads to Sales and track call performances

Marketing

• Work with Sales, Product Managers and agencies to plan and execute marketing initiatives on both traditional and digital platforms, as well as physical events
• Manage marketing budgets, collaterals, and digital presence
• Update calendar of initiatives and plan for EDM, web updates, digital presence

Referral Programmes

• Administer the Member-Get-Member (\xe2\x80\x9cMGM\xe2\x80\x9d) programme and the Agent referral programme
• Build and promote the bank\xe2\x80\x99s internal referral channels (e.g. WebPage, Call Centre, Private Banking/Priority Banking, BB Network initiative)

Scorecard Design

• Design scorecard criteria and incentives to drive sales performances towards achieving BB & ME financial objectives
• Coordinate all matters pertaining to scorecards with stakeholders to ensure correct action being driven
• Implement, track, verify and review sales performances to ensure the scorecard remains effective

Portfolio and Tail Management

• Support BB Head with regular MIS on revenue, returns, growth and other key operating metrics in line with budget and performance scorecards
• Identify opportunities within the portfolio to maximise cross-sell, minimize client attrition and improve overall RWA efficiency
• Manage the transfer of clients through ARM code retagging between BB RMs and mass market portfolio to align to BB\xe2\x80\x99s client servicing strategies
• Drive tail management and propose upgrade / downgrades for portfolio managed / RM coverage clients

Projects and Client Experience

• Own and improve the efficiency of client and leads management systems e.g CRM, WorkBench
• Participate in cross product / cross segment projects that improves the delivery of BB client value propositions.

Our Ideal Candidate

• Degree holder with 8 + years of experience in relevant banking experience
• Is self-motivated, independent and a good team player. Having prior experiences of being a People Leader will be added advantage
• Possess strong communication and interpersonal skills, with demonstrated experiences of managing multiple stakeholders
• Proficient in analyzing data to drive business performances.
• Prior business banking experience in client coverage, product, or segment management will be an added advantage.
• Proficient with MS Offices tools

Role Specific Competencies

• Planning: Tactical, Strategic
• Performance Management
• Data Gathering and Analysis
• Effective Communications
• Cross-functional Collaboration
• Process Improvement

About Standard Chartered We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
• Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

• Health insurance