Job Description

ABOUT FAIRMONT SINGAPORE AND SWISS\xc3\x94TEL THE STAMFORD At RC Hotels, we believe the best hospitality experience starts with having great and happy colleagues! We are looking for a diverse group of passionate individuals to join our two iconic hotels with 13 restaurants and bars; one of Asia\xe2\x80\x99s largest and award-winning Willow Stream Spa; and the cutting edge Raffles City Convention Centre. Come and be a part of the RC family, and let us work with you to build a dynamic and fulfilling career where everyone will have equal opportunities for growth and success. Take the step to be a part of something big today, we\xe2\x80\x99d love to hear from you! Director/Head of IT Summary of Responsibilities: The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Oversee hotel IT Services team from managerial aspects and provide guidance to ensure all technology based questions can be answered promptly.
• Manage the day to day operations and scheduling of IT colleagues.
• Ensure that the team consistently provides a high level of operational stability for property based technology, and high levels of service and support to colleagues and guests
• Maintain and promote core technology standards and maintain Accor best practices in respect to property systems.
• Ensure that Accor Technology Policies and Procedures are carried out, according to The Finance & Accounting Policy Manual and as outlined in the Systems Manager user Guide.
• Provide technical expertise and project management for all technology projects.
• Provide twenty-four hour support for mission critical systems as documented in the service escalation document.
• Attend operational meetings as required.
• Effectively communicates technology related plans, actions and decisions with the hotel team.
• Contribute to Technology Services knowledge base.
• Implement and maintain backup and emergency procedures to ensure integrity of programs and data at all times.
• Be fiscally responsible by adhering to set budgetary guidelines
• Provide point of escalation support to Accor team
• Assist and support the hotel\xe2\x80\x99s strategic plan implementation
• Oversee hotel IT Services team from managerial aspects and provide guidance to ensure all technology based questions can be answered promptly.
• Manage the day to day operations and scheduling of IT colleagues.
• Ensure that the team consistently provides a high level of operational stability for property based technology, and high levels of service and support to colleagues and guests
• Maintain and promote core technology standards and maintain Accor best practices in respect to property systems.
• Ensure that Accor Technology Policies and Procedures are carried out, according to The Finance & Accounting Policy Manual and as outlined in the Systems Manager user Guide.
• Provide technical expertise and project management for all technology projects.
• Provide twenty-four hour support for mission critical systems as documented in the service escalation document.
• Attend operational meetings as required.
• Effectively communicates technology related plans, actions and decisions with the hotel team.
• Contribute to Technology Services knowledge base.
• Implement and maintain backup and emergency procedures to ensure integrity of programs and data at all times.
• Be fiscally responsible by adhering to set budgetary guidelines
• Provide point of escalation support to Accor team
• Assist and support the hotel\xe2\x80\x99s strategic plan implementation

• Understanding of hotel operations/applications is an asset
• Excellent verbal & written communication skills
• Experience in the hospitality industry is preferred
• Previous supervisory experience.
• 5 year proven experience as a leader in technology department.
• University degree or equivalent experience