We are seeking an experienced Health Services Manager to join our team in a high-volume retail cetre setting. The successful candidate will be responsible for providing exceptional care to our clients while managing centre operations each day.
Operational Management and Compliance
Oversee the daily centre operations to ensure compliance with healthcare regulations and centre policies.
Develop and implement efficient workflow processes to improve clients care.
Work with all departments of therapists to implement client services.
Hands-on Clients Service
Provide spinal manipulative services to clients, adhering to corrective protocols and procedures.
Reviewing clients health, histories including information on previous injuries, general health and lifestyle.
Conduct physical examination, focusing on clients range of movement.
Staff Training and Supervision
Train and supervise centre staff and therapists on company protocols and brand's operational SOP, conduct performance evaluations, and foster a positive work enviroment through constructive feedback.
Client Management
Coordinate client scheduling, address inquires and concerns, implement strategies for enhancing the client experience, and oversee accurate record maintenance.
Educate clients on exercises and techniques to aid lon-term care.
Refer clients to the most suitable department of therapists based on review of the care clients requirement.
Sales Performance
Ensure monthly achievement to centre sales targets.
Additional Responsibilities
* Undertake 'on-call' duties, conduct health talks and promotions, fulfill administrative tasks, attend seminars and meetings as required.
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