Job Description

: * Conduct pre-admission counselling sessions to help caregivers understand the fees, services provided, philosophy of care, living conditions and expectations of residents and next of kin. * You will be respo : Conduct pre-admission counselling sessions to help caregivers understand the fees, services provided, philosophy of care, living conditions and expectations of residents and next of kin. You will be responsible for assisting with the onboarding of residents and ensuring that they continue to receive the quality of care Act as the main liaison and point of contact for next-of-kin of our residents. Engage caregivers and residents at the pre-admission stage to address any concerns or anxieties and to better understand the specific needs of the resident. Receive the resident on the day of admission, conduct orientation and ensure that the resident settles in well to the new environment. Actively engage residents and caregivers throughout the period of stay and address any concerns that may arise by working together with the multidisciplinary care team. Be involved in multidisciplinary discussions as part of patient-centered/directed care planning by providing relevant information of residents' social background, preferences and habits. Service Quality Help to develop and maintain important touchpoints for the resident journey from pre-admission to discharge. Assist in the measuring and monitoring of customer satisfaction via residents focus groups, periodic audits, residents satisfaction surveys, etc. Assist the manager in implementation of internal and external service recognition programs and events e.g. annual Service Excellence Award. Provide inputs during team meetings on service gaps based on the feedback received and propose service initiatives and training programmes for continuous improvements. Qualifications Recognized diploma or degree, At least two years of work experience, preferably requiring interaction with a diversity of people People-oriented, willing to work the ground TELE me at @jacechooo or WA me at NOW! Interested candidates please submit your resume to [HIDDEN TEXT] Jace Choo Oi Kei Personnel EA License No.: R1875164 Recruit Express Pte Ltd (EA Licence No.: 99C4599) If you meet the requirements of this role, please email a detailed resume in Word document to Jace Choo Oi Kei. CEI Registration No.: R1875164 Email: [HIDDEN TEXT] Tel: 67363280 .All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.