Job Description

Description

• Provide front desk reception duties covering incoming calls and directing calls to appropriate associates/ward
• Provide directions and assistance to all internal and external customers by handling their requests and inquiries
• Manning of triage:

• Exchange access cards for visitors (Next-of-kins, vendors, etc)
• Register new visitors, staff on Visitor Management System (VMS)
• Supervise ART swabbing, when required
• Manage Nursing Home e-mailbox and forward to relevant parties, and reply general inquiry
• Co-ordinate and handle mail distribution, the flow of faxes, and courier services
• Handle feedback from all channels and provide appropriate follow-up actions/ service recovery
• Handling and receiving of delivery/parcels from vendors
• Monitor QuestLab collection of samples for testing
• Submission of claims for selected Nursing Home purchases (e.g. p-card or cash) via Visa Intellilink and HRMS respectively, including claims for staff welfare events
• Support the appointment booking for NOK visits
• Coordinate and prepare meeting room for internal/external training and meetings such as food and beverages, writing material, and set up meeting rooms
• Inform Housekeeping to clean up the meeting room after the event
• Update the staff phone directory if there are changes
• Upkeep of photocopy machine including calling vendor/ IT for repairs
• Assist with resident\'s pre-admission (pack welcome basket), admission & discharge process
• Arrange pickup timings for TCUs and liaise with Nursing on any special/ Adhoc arrangement
• Prepare weekly and monthly reports for transportation requests and visitation.
• Upkeep pantry and office supplies (e.g. copier paper, letterhead, envelopes, toner, stationeries) and requisite replenishment
• Upkeep and requisite dormitory supplies (e.g. shoe rack, uniform, ironing board/iron, bedsheet, towel, blanket, pillow, pail, clothes hanger)
• Any other duties as assigned

Qualifications

• Min. \'N\' Level
• Min. 1-year related experience in customer service
• Excellent communication skills both written and verbal
• Proficiency in Google Suite and/or MS Office
• Ability to multi-task
• Proactive approach and flexibility to support team and colleagues when needed

Interested candidates please send a copy of your resume to

Lynn Ho R23114223

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

Industry

Healthcare / Pharmaceutical / Life Science / Medical Device
Others
Public Sector / Government & Statutory Boards

Specialization

Customer Service
Healthcare - Nurse / Allied Healthcare
Healthcare - Pharmaceutical / Life Science / Medical Device / Clinical Research / Regulatory Affairs

Location

Central, North, East, West

Employment Type

Contract / Temp
Permanent

Salary

S$1,501 - S$2,600 / mth
S$2,601 - S$4,000 / mth

If you meet the requirements of this role, please email a detailed resume in Word document to Lynn Ho Lin Ying (Outsourcing Team).
CEI Registration No.:R23114223
Email: lynnho@recruitexpress.com.sg

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

Recruit Express