Helpdesk Agent

Singapore, Singapore

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To provide a polite and welcoming environment for customers to report technical problems via CTC Hotline.
Check & respond to sg-support email from customers and B2B vendors
Perform Contract Verification and Cases Data Correction
Record Severity Level and Issue Ticket Number via ITSM
Transfer Phone calls to RC Unix engineer and service center Team Lead
Perform first level analyst for desktop and printers
Verify customer's service request entitlements, ie. Maintenance contract, warranty or per-call so that appropriate SLA can be executed on the service request.
Upload contract agreement into ITSM portal
Knowledge on ID administration (creation, deletion, permission changes)

Requirements

Minimum Diploma in Computer Science / Engineering/ Information Technology or equivalent
Minimum 1 year of working experience as helpdesk agent
Minimum 2 year of working experience as senior agent
Able to work in shift schedule

Job Types: Full-time, Contract, Permanent
Contract length: 12 monthsSalary: $2,800.00 - $3,500.00 per monthSchedule:

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