Helpdesk Call Agent Job in JUS DELISH GROUP

Helpdesk Call Agent

Singapore, Singapore

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Responsibilities

Provide 1st level troubleshooting to customer.
Respond to calls in a professional and courteous manner
Follow call script processes to answer incoming calls, emails, etc
Handle Incidents through the channels provided as part of incident handling services for providing of IT support to end users
Log, Track and escalate related problems to the correct entity. Responsible and take ownership of all calls till closure
Monitoring and Tracking of incidents
Dispatch onsite support if required
Ensure Users is progressively informed of the case status
Ad hoc duties as assigned

Requirement

Higher Nitec / Diploma in Information Technology or equivalent
Preferably to have at least 1 year experience in IT
Training will be provided (eg. PC troubleshooting, resetting of passwords)
Comfortable working environment
5/5.5 work days project
Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, etc.) is a plus
Customer-oriented with good interpersonal and communication skills
Team player, quick learner

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