Helpdesk Officer, Technical Support
Singapore, Singapore
Job Description
Responsibilities:
- Manage hotlines and helpdesk emails
- Communicate with and handle/assure the customer that their issues are in good hands
- Manage incidents and monthly/ad-hoc reporting
- Ticket escalation to respective parties
- Work closely with team members and regional support to resolve and close tickets within service-level agreements
- Update and track internal and external asset lists for warranty and license renewal
- Assist line manager in facilitating a smooth operation of the Technical Support team
- Look beyond customers' needs and into their hearts to give customers more than they would ever expect by demanding more of ourselves
- Diploma holders with relevant IT experience
- Personnel with 1-2 years of working experience in a helpdesk environment
- Personnel with 1-2 years of working experience with incident management
- Have good interpersonal and communication skills
- Good problem-solving skills, able to work independently
- Good team player, committed and responsible
- Have a good grasp of spoken and written English
- Ability to effectively handle demanding customers
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Job Detail
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Job IdJD1047363
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned