Job Description

Are you ready to create inspiring experiences, creating places for good with us? We are very serious about attracting, developing, and retaining talented employees and we precisely know the qualities we're looking for. If you are seeking a promising Are you ready to create inspiring experiences, creating places for good with us We are very serious about attracting, developing, and retaining talented employees and we precisely know the qualities we're looking for. If you are seeking a promising career in Capri by Frasers at Changi City / China Square and have a demonstrable people-focused philosophy, then we are very interested in talking to you about a potential role in our business. ABOUT FRASERS PROPERTY We are a multinational developer-owner-operator of real estate products and services across the property value chain. Listed on the Main Board of the Singapore Exchange Securities Trading Limited ('SGX-ST') and headquartered in Singapore, Frasers Property's multinational businesses operate across five asset classes, namely, residential, retail, commercial & business parks, industrial & logistics as well as hospitality. The Group has businesses in Southeast Asia, Australia, Europe and China, and its well-established hospitality business owns and/or operates serviced apartments and hotels in over 70 cities and 20 countries across Asia, Australia,Europe, the Middle East,and Africa. The Group is committed to inspiring experiences and creating places for good for its stakeholders. By acting progressively, producing, and consuming responsibly, and focusing on its people, Frasers Property aspires to raise sustainability ideals across its value chain and commits to net-zero carbon by 2050. ABOUT THE ROLE We are looking for a Senior/ Guest Relations Executive to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you'll serve as a primary point of contact for our customers. Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities. WHAT YOU'LL BE DOING Answer phones in a prompt and courteous manner. Welcome guests in a friendly, prompt, and professional manner. Register guests, issue room keys, provide information on hotel services and room location. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up Work closely with the Duty Managers (DM)/Guest Relations Executive (GRE) to ensure daily operations in Front Office are run smoothly. Ensure all the areas in Front Office are covered by sufficient manpower at all times. Assist to oversee and train all Front Office associates to ensure consistency of service rendered to all guests. Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank. Issue, control, and release guest safe-deposit boxes. Up-sell rooms where possible to maximize hotel revenue. Respond appropriately to guest complaints. Make appropriate service recovery gestures to ensure total guest satisfaction. May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel, process cancellations, revisions, and information updates on changes. Promote teamwork and quality service through daily communications and coordination with other departments. Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc WHAT YOU WILL NEED Minimum 2 to 3 years of relevant experience in front office. Proficiency in Inforbrand HMS - Hotel Management System will be an added advantage Must be flexible on schedule, including availability for weekends and holidays WHAT WE ARE LOOKING FOR A Talentwho can work with peers and team members in a harmonic way and shows respect for views and contributions of other team members. A talent who can work independently with minimum supervision on assigned tasks. A talent who has an eye for detail and service oriented. #FrasersPROVIDES our #TALENT A trusting, respectful, and fun culture The best tools and training to get the job done the right way A solid pay and benefits package A team you can be proud of - we've been awarded! Opportunities for professional grow If you thrive in a fast-paced environment where you can make a difference in people's lives, apply today to join us. WHY YOU WILL LOVE WORKING AT FRASERS Our Core Values reflect the behaviors that shape the tone of how we work with each other, our partners, and our business. Collaborative - We partner, challenge, and support each other. Progressive - We are proactive, energetic, purposeful and embrace changes. Respectful - We listen, seek to understand, believe, appreciate, and value each other's commitment. Real - We celebrate diversity, do what is right, take ownership and accept accountability. Diversity brings us closer to the communities we serve Guided by our Purpose, we are creating, inspiring, and nurturing an inclusive culture that unlocks the power of diverse teams to drive Frasers Property forward. Our values drive everything we do, which are core to creating safe places where everyone belongs, is mutually respected and feels empowered to be authentic at work. Working collaboratively makes us progressively stronger and better as an organization, which helps our people to thrive each day.