Job Description

Duties and Supporting Responsibilities

Oversee the overall operations of the hotel, including Food & Beverage, Rooms, Spa, Engineering, and Security (FLHSSE). Preparation of strategic business plans and budget for the hotel. Ensure the implementation and maintenance of all operational quality standards. Execute all operational and strategic initiatives, providing feedback and suggesting alternatives where necessary. Handle guests' complaints; ensure timely rectifications of service standards when needed. Develop and implement strategies to enhance hotel operations, proposing solutions to operational challenges and improving guest service quality and colleague productivity. Collaborate with the Director of L&D to create and update training plans across all operational areas, taking into account hotel KPIs, guest feedback, and service audit results.

Job Requirements

Current Hotel Manager in an international 5-star luxury hotel Minimum 10 years of managerial experience as Head of Department or Executive Committee member in 5-star luxury hotel Previous working experience across different cities Possess Diploma or bachelor's degree in hospitality management * Familiar with Forbes and LQA quality standards