Job Description

At Shangri-La Singapore we pride ourselves in extending our signature heartfelt hospitality to all who walk through our doors. We\'re obsessed with customer experience, and we\'re looking for someone who feels the same. We share something powerful - our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and every one with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.We are looking for a Hotel Manager to join our team.As a Hotel Manager, we rely on you to:Support daily leadership and guidance by optimizing financial performance, fostering employee development, crafting and upholding a distinctive guest experience, implementing brand standards, and enhancing the hotel\'s presence within the local community. Serve as acting General Manager in their absence.Profitability

• Support the General Manager in creating, executing, and overseeing financial and operational plans for the hotel to maximize guest satisfaction, sales opportunities, and profitability.
• Make recommendations to enhance the hotel\'s assets and strengthen brand loyalty.

People

• Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance, and recognise good performance.
• Direct daily activities and establish performance and development goals for team members.
• Promote teamwork and quality service through daily communication and coordination with key department heads.

Guest Experience

• Engage with guests and external stakeholders, including current and potential clients, company representatives, community leaders, government officials, travel industry professionals, suppliers, competitors, and other members of the local community.
• Ensure highest level of guest satisfaction by providing quality guest services and amenities.
• Perform other duties as assigned

What we need from youBachelor\'s degree / higher education qualification / equivalent in Hotel Administration / Business Administration10 years\' experience in a first-class hotel, with a minimum of 8 years gained in management positions.Must speak local language(s). [Not translated in selected language]

Shangri-La Hotels & Resorts