Job Description

The main responsibilities and tasks of this position are listed as, but not limited to the following:

• Assists in producing the Annual S&M/Revenue Plan
• Assists in producing, implementing and monitoring action plans to ensure Revenue Plan objective are achieved
• Works with superior in the preparation and management of the department\xe2\x80\x99s budget.
• Promote and sell all functions of the catering and events to achieve the optimum departmental revenue targets
• Procures new business for the hotel by establishing leads from internet, printed materials, relevant industry documents and follow ups. Establishes and continuously updates mailing lists/database
• Secures repeat business for the hotel by maintaining contacts with travel agencies, professional conference organizers / associations, destination management companies, commercial houses, government bodies, and corporate accounts, through personal sales calls, telephone contacts and written communications (relevant to the industry assignment).
• Promotes the hotel as often as possible through entertaining, conducting site inspections, tour familiarizations & hotel presentations, etc. Organizes and attends major sales/ PR related functions, and/or trade shows when directed.
• Analyses historical & other statistical information; and monitors competitor activities, and use this information when developing strategies, comparing industry practices vs. hotel\xe2\x80\x99s practices. Keeps aware of trends, systems, practices for rates, package details, audio visual equipment, IT & communication systems, etc. through trade literature, hotel show and site visits.
• Creates and implements special programs / packages / promotions to achieve greater productivity through

• Increasing average rate per cover

• Increasing occupancy (Maximize Utilization of Function Space)

• Increasing business volume during non-peak periods

• Upselling and maximizing food and beverage banqueting sales, room rental, AV & miscellaneous revenue.

• Main liaison person between clients/ planners, and the hotel operational departments, for all event & catering logistics from planning to execution to after-sales stages.
• Provide after-sales service and to ensure all guests\xe2\x80\x99 feedback are brought to management\xe2\x80\x99s attention and communicated with the respective departments necessary for proper handling. Ensure that all negative feedback are reviewed, investigated and follow-up action is initiated
• Follow up on proposals in a timely manner and negotiate terms pertinent to the sale of conference and banqueting services
• Prepares the contract for the hotel & client to sign-off in order to close the deal, and ensures all payments are received as per the contract terms
• Handles the Sales & Catering system of Opera
• Attends & conducts event briefings, Banquet Event Order (BEO) meetings, Pre-Con meetings, and any other meetings as needed to discuss event arrangements to ensure a seamless event execution
• Provide supervision of job functions assigned to junior staff members and check the effectiveness to each staff when completed
• To perform any other duties that may be assigned by the Management