Job Description

Position summary statement: Respond and deal with clients first hand and to assist them in making appointments or to assist them with their queries and to ensure that all their needs are well attended and taken care of. Welcome and greet all clients in friendly and cheerful manner and to create a professional image when the client has first contact with the outlet.Primary Responsibilities: Guest Relations and Servicea) Assist members in making reservations for spa treatment, fitness classes and assignment of treatment roomsb) Ensure and oversee that all clients and Therapists arrives for scheduled appointment on time.c) Ensure therapist uses the correct allocated room, picked up allocated client and performed scheduled treatments.d) Meet potential spa/fitness members and any other walk-in clients in a well mannered, professional, friendly manner and assist in consultation and closing of sales.e) Dealing with customer's requests and complaints and providing vital information to Executive/Manager for the purpose of improving clients' satisfaction.f) Conducting outlet tours to walk-ins and new clients.g) Study and learn treatment and products well to encourage client's trust and assurance on the services offered.h) Carry out sales recommendation.i) Ensure fulfilment of all members' membership privilegesj) Follow up on leads or walk-ins and sending of e-brochure if necessary.k) Monitor client's record and recommend packages of treatmentMonitor and Supporta) Assist to achieve sales target for treatment packages and retail products.b) Assist to initiate maintenance of the facilities and equipment of the outlet.c) Ensure cleanliness of outlet.d) Maintain a systematic locker procedure in the changing areas.e) Ensure Opening and Closing procedures are metf) Accepts any other reasonable request made by the Management.Administrationa) Handle incoming calls, spa/fitness reception and cashiering duties daily.b) Keep an updated record of all the necessary information related to clients and operations.c) Monitor the frequency of this customers and call any that have been absent for longer than one month.d) Reconfirmation of appointments should be done a day before the due appointments.e) Ensure cash float tally daily, failing which, Manager should be informed immediately.f) Ensure daily closing is accurate and all related documents are submitted daily.g) Ensure daily sales and utilization, operation log are submitted on time.h) Accept all other duties required from time to time.Employee Relations & Development a) Build good rapport with all levels of staff.Hygiene and Safetya) Assist in maintaining the hygiene levels and report any potential hazard to the Manager.b) Adhere to fire and safety rules and regulations.c) Fully understand the rules and regulations of the outlet.Product Knowledgea) Be well informed and knowledgeable on any promotion/product launches or any newhappening within the outlet.Job Types: Full-time, PermanentSalary: $1,800.00 - $2,400.00 per monthBenefits:

• Dental insurance
• Employee discount
• Food provided
• Health insurance
• Professional development
• Vision insurance

• Day shift
• Weekend availability

• 13th month salary
• Performance bonus