Job Description

Job Responsibilities

Ensure that all Housekeeping duties are carried out to the highest standard in order to provide guests with maximum efficiency of service and comfort. Ensure that Room Attendants' cleaning quota, linen count and missing items are accurate and recorded. Monitor Housekeeping ambassadors' performance to ensure that guests receive prompt and courteous service. Supervise the ambassadors within the department, and ensure that the correct standards and methods of service are maintained as stated in the Department's Operations Manual. Inspect guest rooms in all Housekeeping areas on a regular basis to ensure that the furnishing, facilities and equipment are clean and in good repair, well maintained and replaced or refurbished as required. Plan and organize regular departmental training for all ambassadors, especially new ambassadors, paying particular attention to courtesy, efficiency, service standards, grooming, diplomacy and actual job knowledge. Assist in the preparation of the hotel strategic plan, goals program, and the Housekeeping Departmental Budget. Ensure that the Department's Operational Budget is strictly adhered to and that all costs are strictly controlled. Assist the Assistant Housekeeper in the daily checking of rooms and public/Heart of House areas to specified performance standards. Ensure VIP rooms are prioritised, checked by a minimum of two people. Monitor the productivity of your team. Motivate and support them, leading by example and helping them to reach targets in place. Create rosters and process timesheets to meet deadlines, ensuring accuracy. Complete daily room allocations for the Housekeeping team, ensuring productivity targets are in line with budget. Openly communicate with ambassadors ensuring regular briefings occur and all relevant information is passed on. Ensure you give the team feedback.

Position Requirements:

Previous Housekeeping Supervisor or leadership experience is essential. Demonstrated experience in ordering stock, performance management, and development and training of a team. Manual Handling and Chemical Safety Training. Sound knowledge of Opera, preferred. Well groomed & articulate in communication. * Excellent time management, organisational skills and ability to work autonomously.