Job Description

Job Roles & Responsibilities:

• Responsible for the smooth operations of the department, such as delegating work, communicating goals, and scheduling employees to ensure full coverage on the ground.

• Manage the planning of work schedules and deployment of housekeeping manpower.

• Promote teamwork and quality service within the team and coordination with the other departments.

• Evaluate employee performance and work with Assistant Housekeeping Manager and Human Resource Team to provide staffing recommendations

• Plan and select appropriate equipment/ technologies and supplies for projects.

• Make adjustments to cleaning based on members\xe2\x80\x99 and employees\' feedback, complaints, and problem resolutions to achieve members\'/ employees\' satisfaction promptly.

• Perform routine inspections to ensure cleanliness and conditions meet the club-designated standard and members\' satisfaction.

• Follow through on all cleaning and defect rectification.

• Assist with the training of housekeeping team members.

• Ensure safety and health standards are maintained and orientate employees with a safety mindset

• Assist in purchasing and managing housekeeping supplies, inventory, and expenses.

• Assist in preparing tender specifications and quotations for housekeeping operations.

• Assist with department administrative matters.

• Put up incident reports and manage major incidents and emergencies in collaboration with relevant personnel.

• Any other duties that may be assigned from time to time.

• Degree / Diploma in relevant discipline with at least 3 years of supervisory experience in housekeeping / environmental services operations.

• Prior experience in the golf club/ hospitality industry would be an advantage

• Possess strong leadership and supervisory skills

• Excellent verbal and written communication

• Sound planning, problem-solving, analytical, and critical thinking skills

• Strong knowledge of housekeeping processes and procedures

• Excellent personal presentation and interpersonal skills

• Service-oriented, attention to detail and observant