Job Description

Job Summary:
Supporting the HR operations for all employees based in the Singapore office and includes the employee lifecycleResponsibilities:

• Performs Onboarding, Offboarding, Benefits Administration support, Audits (if region requires).
• Receives, routes, resolves, and properly closes all RA HR inquiries within their specialty or assignment in an accurate and timely manner. Specialist areas could include, but are not limited to: hiring and onboarding, employee data changes, leave of absence administration, accommodation requests, employee separations, global mobility transactions, and local benefit or payroll support.
• Provides data entry support when employees are unable to complete activities through the self-service portal in Workday.
• Handles escalated requests and provides a proper solution by analyzing the problem, the impact on the customer and advising on any appropriate actions.
• Collaborates with appropriate HRSC leadership/staff, COE, HRBP or third parties to resolve complex inquiries or transactions.
• Uses Workday Help tool to accurately capture, track, and follow-up on inquiries; entries used to monitor KPI trends, track performance, provide feedback, and improve quality.
• Maintain employee documentation (personnel file creation, retention, and deletion)
• Identifies and implements process improvement projects to enhance customer experience.
• Educate employees and managers on HR resources available to them and encourage the use self-service tools.
• Provides consultation on integrating new acquisitions into our standard HR practices and systems.
• Execute in partnership with HRBPs/HRGs on business reorganizations to ensure organizational structures are accurate.

Qualifications:

• Bachelor\'s degree in Business Administration, Human Resources or related field.
• Two years of shared service center or HR representative experience in HR Operations and/or Global Employee Relations.
• Experience handling highly confidential and sensitive information.
• Experience with HRIS systems. Workday experience is a plus
• Proficiency Microsoft Office suite.
• Ability to work with complex processes and systems.
• Interacts daily with peers and customers (typically internal) to exchange or present information. Builds stable working relationships internally.
• Analytical ability

Additional Information:

• Salary - S$4K per month + completion bonus
• Contract duration: 12-month contract, possible conversion
• Commencement Date: Immediate
• Working days and hours: Mon to Friday, 8.45am to 6pm
• Location: Corporation Place

Lyn, Yee Chen Fu EA License No. 02C3423 Personnel Registration No. R1110796Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup\'s Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

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