DESCRIPTION
Job summary
Amazon Web Services (AWS) is a dynamic, growing business unit within Amazon.com. Since early 2006, AWS has provided companies of all sizes with an infrastructure platform in the cloud. Using AWS, companies can requisition compute power, storage, and other services - gaining access to a global computing infrastructure that is the backbone of Amazon.com's multi-billion dollar retail business. Today, AWS provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers millions of active monthly customers from start-ups to multi-national corporations to governments.
Looking for an opportunity to move fast and make a big impact? Are you innovative and have a relentless desire to make a difference? Are you excited about building support for a business in a hyper-growth environment? AWS is the world's most comprehensive and broadly adopted cloud platform, offering over 175 fully featured services from data centers globally.
The recently launched HR Builder Experience Team is looking for a strong people leader to manage HR service delivery for the organization which enables our Builders to do what they do best - build! In this role, the manager will partner with AWS HR Line and central teams to deliver best-in-class employee experience services to AWS Builders.
In this role you will:
1/ Develop Team Capabilities - work at an individual and team level to develop deep expertise in core HR processes, provide stretch opportunities to advance the team and provide career development for team members.
2/ Experiment & Deliver Results - evaluate new way to work or new projects to ensure Builders can focus on customers; research industry best practices (process excellence, products and services) that have tangible benefit to AWS Builders.
3/ Operational Excellence - take end-to-end ownership of all aspects of work ensuring service delivery is the best across Experience, Effort and Loyalty metrics. Operate in a way which is focused on building the highest quality experience.
4/ Measure & Inspect - develop clear success metrics and inspect service health to drive cross-functional leadership understanding of business impact.
5/ Innovate & Build: identify opportunities that address AIS business needs, service gaps, process inefficiencies, business needs emerging service requirements and develop value-added services.
This role ideally would be based in Singapore, but flexible with Sydney, Bangalore, China or Tokyo.
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