Job Description

Regional Service Delivery Manager

General Information

Req #

WD00057781

Career area:

Services

Country/Region:

Singapore

State:

Central Singapore

City:

SINGAPORE

Date:

Wednesday, November 8, 2023

Working time:

Full-time

Additional Locations:

• Singapore - Central Singapore - Singapore

• Singapore - Central Singapore - SINGAPORE

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$62 billion revenue global technology powerhouse, ranked #171 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world\'s largest PC company by further expanding into growth areas that fuel the advancement of \'New IT\' technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.

This transformation together with Lenovo\'s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit https://www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Job Summary

The Senior Services Delivery manages the day-to-day activities in the Central Asia Pac region of Lenovo\'s Service Management Office and ancillary services.

A people management position providing guidance and mentorship on policies and processes, leading and guiding Service Delivery Managers, Service Co-ordinators and Technical Field Services Engineers, alongside outsourced partners.

This role reports directly into the Asia Pacific Services Director and has accountability to the local Services Country Director and Service Management Practice Leads.

This role defines the value proposition, work plans, resource needs and project allocation within timeline and budget for successful service delivery and excellent customer experience.

Role Responsibilities

• Management of the day to day activities of the SMO, and ensuring alignment to the global SMO strategy
• Management of day to day activities of the Service Management Office and knowledge of the challenges and opportunities within the assigned account set, striving to consistently improve and deliver value both to internal and external customers.
• Champions project management standards and overall value internally and externally and ensures the team is working within the framework of standard project management methodology processes, tools, and documentation throughout the project lifecycle as aligned to the Lenovo Project Management Framework (LPMF).
• Ensuring Quality Delivery outcomes are planned and delivered on all engagements, meeting all agreed requirements, and ensuring high customer satisfaction.
• Resource Management including recruiting, mentoring staff , work assignment and measurement, and ensuring delivery via our partner landscape.
• Ensure effective project management standards are used, including setting deadlines, prioritizing tasks, and assigning team members to various deliverables.
• Facilitate Global governance processes
• Analyse Project related data such as Utilization, Budget vs Actuals, Risks and Resource Allocations and provide financial reports and outlines to the leadership team
• A moderate to high level of engagement will be expected to support the sales of services.
• Ensure crisp management of individual project and service aligned P&Ls and roll up into local country wide services P&L
• Some travel within region will be required.

Required Knowledge

• Previous management of a large PMO / SMO teams within the Services Industry space with demonstrated experience in leadership, team building, and governance
• In-depth disciplinary knowledge; business acumen and subject matter expertise.
• Provides deep subject matter expertise, advice and program delivery.
• Contribute to the development of new techniques and plans, process improvements within area of expertise.
• Thorough understanding and management of customer business needs and expectations.
• People management, especially of delivery staff such as project managers, co-ordinators, Service Delivery Managers and ensuring efficient program execution.
• Works on abstract and complex problems requiring evaluation of intangible variables.
• Opportunity/risk analyses
• Cost/benefit analyses
• Pricing models
• Anticipates operational, program, and implementation issues and develops preventative measures.
• Adapts projects, programs or methods based on customer or business partner feedback.
• Advanced level Excel and Powerpoint skillsets.
• Usage level exposure to Microsoft Dynamics is advantageous.

Experience

• 5+ years of relevant experience leading Professional Services delivery teams in a matrix environment
• Experience across Project, Program and Portfolio levels of PMO/SMO
• Interaction at customer CxO Level and proven experience leading discussions and driving outcomes at this level

Skills

• Demonstrates strong proficiency in the specific tools that are available and required as part of the Lenovo Project Management Framework.
• Strong ability to identify, develop and quantify, escalate and manage required corrective action plans.
• Strong ability to ensure that effective project controls are in place to monitor project or program performance.
• Strong capability at providing effective performance reporting to monitor the progress of the project (Multiple stakeholders).
• demonstrate strong leadership and communication skills
• Advanced escalation management skills
• well organized and able to work under pressure.

Education

• Graduate degree in relevant field
• Certification in a Project / Service Management related disciplines (Prince, PMBOK, PMI, PMP)

Note: This role is open to Singapore /Malaysia. Citizens or Permanent Resident (PR) are considered. Due to urgency of the role, we look for candidates who can start in short span of 30 days.

Additional Locations:

• Singapore - Central Singapore - Singapore

• Singapore - Central Singapore - SINGAPORE

• Malaysia, * Singapore

• Singapore - Central Singapore

• Singapore - Central Singapore - Singapore , * Singapore - Central Singapore - SINGAPORE

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