Job Description

Job Summary

• Singapore
• Contract
• BBBH829820
• Oct 03, 2022
• S$0-4k pm

Our client is a multinational universal bank and financial services holding company who is looking for a contractor who is well verse in HR operations.

• Be the first point of contact for all Delivery Services related issues
• Management of cases assigned on Delivery Services requests
• Efficient handling of related queries and execution of controls in compliance
• Ensure agreed customer service levels are met and customers queries, and feedback is effectively addressed
• Maintain employee database through management of employee data changes
• Engage HR partners and streamline HR processes to drive work improvements within team to increase efficiency and reduce duplications
• Ensure accurate administration and data maintenance of staff records, in compliance to required controls and audit documentation and to deliver efficient and seamless HR services to all businesses
• Coordinate the Representative Notification Framework process ensuring key timelines are met
• Maintain data integrity for employee lifecycle on workforce related transactions
• Ensure that procedures and processes are documented and reviewed periodically to eliminate operational risks
• Understand the impact of service failure and non-delivery, constantly looking for opportunity to develop more efficient processes
• Ensure all operational processes is consistent with HR policies and Group compliance and Regulatory requirements

Requirements

• Degree in human resources or business-related field or equivalent experience
• At least 1 year of HR operation experience working in high-volume workforce.
• Strong communication skills and excellent attention to detail and the ability to prioritize and work within the deadline.
• Ability to adapt to a wide range of work procedure and operational guidelines
• Understanding of local regulatory requirements
• Proficient in using Microsoft Word, Excel, and PowerPoint
• Experience in using Success Factors will be advantageous