Job Description

Job Scope:

• Answers general questions and redirects misplaced calls
• Leverages procedures, policy manuals, knowledge databases, other reference materials, etc. to assist in answering Employee and Manager inquiries and resolving Employee and Manager HR challenges
• Guides HR Employee Self-Service and Manager Self-Service transactions
• Executes select HR related transactions (e.g., data changes) or appropriately escalates issues as needed
• Inputs data into Workday to transact on customer requests
• Escalates Employee and Manager inquiries to HRConnect Manager if questions relate to Tier II Functional Specialists when specific, in-depth functional knowledge is required and if the case cannot be closed and requires further escalation.
• Document all employee inquiries, issues, and transactions in case management tools as required
• Provide ideas and participates in continuous improvement workshops and projects as requested
• Participates in ad hoc projects as required

Job Requirements:

• Bachelor\'s Degree with minimum 1+ years of general HR experience
• 3+ years of customer support, call center experience
• Familiarity with HR services / processes, HRIS (Workday, Time and Attendance and other HR systems)
• Written and oral communication skills
• Attentive listening skills and customer service skills
• Good in interpersonal skills and attention to detail
• Computer skills in Microsoft office software
• Teamwork and collaboration skills
• Ability to handle confidential and sensitive information

Additional Information:

• Salary - S$4K, with 1-month completion bonus
• Start Date: Immediate
• Working days and Hours: Mon to Fri, 7:00am - 4:00pm or 8:00am - 5:00pm or 9:00am - 6:00pm
• Contract Duration: 12-month, with 1-month completion bonus
• Location: The Metropolis (Buona Vista MRT, Exit D, walking distance)

Lyn, Yee Chen Fu EA License No. 02C3423 Personnel Registration No. R1110796 Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup\'s Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy