Job Description

ABOUT THE JOB

At Zeno, the talent function is a hands-on, collaborative, and client-centric activity. We work as a team to support our colleagues across Zeno\'s global network, each of us bringing our own passion and super-powers to the table. Our people are at the heart of the business, so helping them build meaningful careers and supporting them along the way is our North Star. As the Human Resources Manager- Singapore, you will be responsible multiple aspects of the talent activities to support the Zeno team in Singapore. This includes working closely with the Singapore Managing Director, our Singapore Leadership and working in partnership with the Singapore Financial Controller. in addition, you shall lead the employee experience, talent attraction and retention, training and development and performance management as well as manage any employee relation matters. Zeno is growing fast, and this role offers potential to grow with the business. This role shall report into the EVP of Talent, Zeno APAC and be part of the HR regional talent team.

ABOUT ZENO

Zeno Group is a global PR agency with offices across APAC, Europe, and the US. It is a values-driven organization that believes that great people and great culture lead to business success. The operation in Singapore currently comprises a tight team of over 30 people, with huge growth aspirations, dependent on finding the right talent to grow the team. You\'ll be joining a vibrant and engaged team where best practice is key and polished systems and processes are encouraged.

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• RESPONSIBILITIES AND EXPECTATIONS

Employee Experience

• Develop and implement a comprehensive strategy to improve the overall employee experience starting from the hire stage, through to the employee onboarding process, creating programs to promote employee wellness and engagement, and improving the overall workplace culture.

Talent Attraction

• Actively seeks talent to meet business requirements now and in the future.
• Use platforms, such as LinkedIn, Lever, and personal networks, to advertise positions and attract talent.
• Lead, support and/or participate in interview, recruiting and onboarding process to ensure candidates and employees of all levels are effectively integrated.
• Work with recruitment partners to source the right talent, reviewing terms and conditions and ensuring competitive rates are in place.
• Ensuring open positions are advertised as per government guidelines.
• Monitor visa / sponsorships where necessary and update as required.
• Work with third parties (e.g. MOM) to provide guidance on visa/sponsorship requirements and ensure requirements are adhered to.

Talent Management & Development

• Be a champion for compliance with systems and processes.
• Support ongoing, midpoint and annual performance review processes.
• Advise on compensation strategy and benefits, benchmarking salaries and benefits against competitors.
• Work closely with the market leader on annual/bi-annual salary / promotion reviews/incentive payments
• Lead annual employee survey implementation and results sharing, in collaboration with the local market Managing Director
• Design and execute the local office Learning and Development plan and ensure all compliance training is complete.
• Maintain up-to-date knowledge of employment law and compliance requirements.
• Lead the talent mapping and future talent planning working closely with the market leader.

General

• Lead or support projects, such as new hire onboarding, employee engagement and rewards
• Lead or support diversity, equity, and inclusion initiatives
• Effectively communicate company policies and programs to internal and/or external audiences
• Prepare contracts of employment and maintain personnel records.
• Ensure adherence to HR polices and benefits programs. Craft policies and benefit programs based on Zeno Singapore\'s requirements and people strategy.
• Manage onboarding, including work with IT to set up equipment for new joiners and leavers.
• Work with Finance and third-party vendor on payroll, IR8A processing, monthly leave report etc.
• Responsible for data-entry into PeopleSoft, Clear Review and/or other applicable software programs
• Pull reports and analytics as and when necessary and work with auditors when required.
• Handle general admin (e.g. end of probation letters, salary, and promotion confirmations etc.)
• Manage leave reconciliations, anniversary awards and other benefits for employees.
• Create and distribute internal comms/diary notes re status changes, public holidays, compulsory annual leave, birthdays etc.
• Fulfill training requirements and facilitate learning for employees through Zeno\'s Fearless University
• Launch exit surveys and conduct exit interviews, share trends or areas of concern with the Managing Director and provide guidance on where improvements can be made.
• Serve as a contact for employees and/or candidates to inquire about HR policies, programs, or decisions.
• Lead internship program activities, such as intern recruitment, program administration, college career fairs, etc.
• Implement new processes and audit existing ones for alignment to business strategies.
• Help plan and participate in office activities and events.

• ABOUT YOU
• Most importantly, you\'ve got to love people! Dealing with people, talking to people, and collaborating with people!
• Minimum four years progressive experience in human resources positions
• HR management certification / qualification
• Experience working in a professional services or agency environment.
• Innovative and client-centric approach to HR management
• Exceptional project, time management and people skills
• Ability to prioritize work in a dynamic environment.
• Adaptable and able to respond positively to changing circumstances.
• Confidence as an HR professional, with a steady hand and sound thinking for counseling senior leaders.
• Knack for solving problems collaboratively, meeting the needs of individuals and the business.
• Poise and polish while presenting with an ability to effectively lead training sessions.
• Deep understanding of applicable employment laws
• Comfort handling employee relations situations with compassion and clarity of purpose
• Excellent written and verbal communication skills with strong attention to detail
• Appreciation for HR metrics and proficiency in using data to draw conclusions and inform decisions.
• Proficiency in Microsoft Word, Excel, and PowerPoint
• Experience with any of these programs is a plus: PeopleSoft, Culture Amp, Clear Review and Lever ATS
• Build and maintain a network of trust with stakeholders.
• Be willing to try new things, contribute to projects and motivate employees and/or candidates with bold solutions in the face of obstacles.

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Zeno