Job Description

Company Description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand \xe2\x80\x93 and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.



About the job

You will lead and inspire IKEA Tampines Logistics team to secure goods availability, efficient low-cost goods flow processes and logistics competence in the store. You are accountable for overall availability, quality of logistics and service operations; follow up of performance and costs of logistics operations. You shall also be an active partner in the store commercial and business planning process.

Your assignment

• Lead the store Logistics department and work with the country Logistics teams as well as the store commercial team to secure the highest goods availability for customers at all times at the lowest possible cost.
• Actively participate in the management process to create the store business plan. Use global and country input to develop and follow up on all logistics and recovery actions that support the country business plan and direction. Ensure all relevant country strategies and priorities are aligned in the store business and action plan.
• Identify, recruit and develop the many talents in the store, specifically in your own function. Secure a diverse, competent team that can execute their assigned responsibilities with confidence and secure future succession.
• Live the IKEA values and nurture a strong and thriving IKEA culture that inspires co-workers to reach extraordinary achievements in the store.
• Secure development and correct usage of long-term logistics capacity in the store according to range frame. This includes space, equipment and people as a part of the total supply chain capacity.
• Share knowledge with colleagues and business partners to support their competence development, particularly the understanding of effective and efficient goods flow as well as safety in goods handling.
• Monitor the logistics and recovery department\'s performance and take relevant actions to achieve the goals for growth, budget and performance in the business plan and action plan.
• Analyse and formulate actions based on the results of customer satisfaction feedback, IKEA Brand Capital report, co-worker satisfaction feedback and commercial reviews. Ensure logistics and recovery team actions ensure the quality of products, commercial merchandising and ultimately deliver a great shopping experience in the store.
• Position IKEA retailers and the IKEA Brand as responsible partners committed to lowering environmental impact by taking relevant actions that contribute towards achieving sustainable long-term profitability. Through your everyday work you contribute to a people and planet positive business, social connection and environmental impact.
• Ensure that the store logistics and recovery departments work in compliance with the IKEA Code of Conduct, internal IKEA regulations and local legislation relating to health, safety and security and the environment.

• Ability to lead based on performing and delivering through team/stakeholder engagement.
• Ability to build trust and communicate in a clear and targeted way with different people in various situations.
• Ability to manage a high-volume and vibrant retail environment, reaching the desired effect or results.
• Ability to make things happen with speed, simplicity, and flexibility even in unpredictable situations.
• Ability to follow up and optimize operational performance while considering tactical plans.
• Ability to develop (support, coach and train) others to grow and, at the same time, secure my own development.

Ikano