Job Description

WHO WE ARE: RealPage Outperforms! We are a leading global provider of software and data analytics to the real estate industry. Clients use our platform to improve operating performance and increase capital returns. We are a run fast, have fun and reap rewards type of environment. RealPage offers an engaging work culture that fosters personal and career growth for our employees. We continually reinvent and evolve to meet the needs of the customers we serve through technology and vision. You can feel it in the work we do and the clients that benefit. Our unique company philosophy fosters innovation, excellence and collaboration. ABOUT THE TEAM:
RealPage Implementation Services is comprised of a team of consultants and product experts, implementationadvisors and trainers that are committed to the client's ongoing success. We have built a crossfunctionalbusiness strategy that evolves around the company mission and single goal which is to ensure the success ofour customers. We offer a prescriptive methodology for successful deployments. Our standardized processes,methods and tools deliver reliable, measurable and predictable results, to reduce risk and increase speed tomarket. We've built a reputation for accelerated deployments. Our customers see rapid, valuable returns on their investments at every level of the organization. WHAT YOUâLL DO:
The Implementation Consultant I is responsible for all pre-implementation activity related to new client contracts and set ups. The Implementation Consultant establishes new customer accounts, manages existing accounts, validate requirements, collaborate with internal teams on design and proposal. The goal of the Implementation Consultant is to provide product recommendation and configurations, technical expertise, and technical solutions, ensuring proactive communication to clients and internal staff, and managing enhancement requirements and escalations capability to understand simple to complex business requirements to meet client’s needs. The Implementation Consultant drives projects to completion by anticipating the needs of the clients and ensuring the alignment of the internal and external teams focused on the implementation. PRIMARY RESPONSIBILITIES:
Responsibilities for this position include but are not limited to the following:

• Ensures all client documents are received in accordance with departmental policies, legal requirements and customer specifications prior to starting implementation.
• Prepare and confirm pricing for client contracts; Administer and manage this process for new accounts.
• Generate all RealPage Payments/Insurance documents and submit to underwriting and/or other internal teams
• Ensure all documentation and product orders are completed accurately and timely.
• Assist/consult client with determining best practices for setup/configuration to achieve client’s desired result
• Accurately forecast activation dates and manage implementation appropriately
• Develop, track and manage prospect and cancellation database. Train other team members on this program when needed.
• Confirm banking information is valid and correct by contacting financial institutions.
• Review and update client bank information to ensure changes are accurately made at vendor levels.
• Maintain accurate records of all communication received for each client
• Successfully implement new and existing clients on all Payments products
• Stay up-to-date of changes/enhancements made to existing Payments products and developing products
• Understand the processes surrounding Payments products and how those products interact with Payments
• Maintain accurate data and documentation in Salesforce for tracking and reporting purposes
• Consistently implement 25+ PMCs per month
• Ability to present and/or train complex information to a variety of audiences
• Ensure appropriate hand-offs and communication with Engagement Managers, Consultants and Account Management
• Organize and maintain all files upon receipt of new and complete orders.
• Ensure that ancillary products and services are billed correctly. (Training, implementation, transaction fees and Screen fees.
• Work with leaders as new businesses, services and/or products are acquired to integrate into corporate systems.
• Assists the department with assigned projects on an as needed basis.
• May be required to perform other duties as assigned.

#LI-BF1 REQUIRED KNOWLEDGE/SKILLS/ABILITIES:

• Bachelor’s degree in a related field is preferred, or equivalent work experience is required
• 2-3+ years’ experience in customer service or account management
• Excellent communication and interpersonal skills required
• Previous experience presenting and/or training complex information to a variety of audiences required
• Ability to learn and utilize new procedures and processes quickly
• Intermediate to advanced knowledge of MS Office (Word, Excel, PowerPoint, Outlook); testing may be requested
• Demonstrated ability to develop, revise and use a database to enter and revise client information
• Patience and overall courteous behavior when working with internal and external customers
• Able to successfully prioritize and manage time effectively so that deadlines can be met
• Must have a general understanding of accounting principles
• Experience in fast paced, production environment
• Excellent verbal and written communication; testing may be requested
• High level of organizational skills
• Ability to multitask
• Ability and desire to work within a team environment
• Able to quickly analyze and troubleshoot problem issues
• Demonstrated ability to lead, react and respond to challenges calmly, and take initiative
• Able to sit or stand for frequent periods of time in the same location with some opportunity to move about
• Ability to work after regular business hours as needed to guarantee deliverables are met

PREFERRED KNOWLEDGE/SKILLS/ABILITIES:

• Experience in Property Management and Insurance industry is strongly preferred
• Ability to recognize and escalate issues and risks to your manager
• To be successful in this position, you must be driven, proactive, insightful and resourceful
• Experience with underwriting, merchant onboarding and payments facilitation
• Strong organizational ability; must be able to handle multiple tasks simultaneously; detail oriented
• ACH, Check 21 banking experience as well as Insurance background preferred
• Knowledge of Federal, State, and Financial Institution Regulations preferred
• Ability to work discretely with confidential information
• Must be a self-managing, motivated individual

WHAT WE OFFER:
At RealPage, we’re always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage.

RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.