Job Description

Responsibilities

• Acts as the interface for escalations between the stakeholders and SOC
• Management reporting on program effectiveness and escalation, as required, for additional program support
• Review of the types of requests being sent to the CGSoc mailbox for opportunities to improve the program
• Ensure appropriate training and performance indicators are in place for individuals who may be required to act as IR Manager, or applicable roles such as CGSoc analysts
• Ensure that the CGSoc Incident Response Framework is followed and appropriate artifacts are developed during incident response
• Maintain familiarity with the ST Engg IR framework in order to be able to support the Incident Manager
• Conduct Incident Management, as required

• Knowledge with the following technical SOC skills: Incident Response, Log Analysis, TCP/IP, Network Traffic Analysis, Antivirus/Malware, Intrusion Detection/Prevention, Packet Analysis Techniques, Event Correlation, and Incident Triage
• Strong abilities to communicate at technical and business level
• Working knowledge of information security and information systems - both at the conceptual and operational level
• Working experience in a SOC or in a managed security service provider will be an advantage
• Excellent interpersonal, co-ordination and issue resolution skills
• High level of initiative, ownership of issues, accountability, professional diligence, attention to detail and ability to follow process
• Able to work un-supervised as well as being able to work as part of a team in an unstructured environment
• Proactive, flexible attitude to work with a willingness to constantly review and improve skills and process
• Excellent written, oral and customer facing skills
• Responsive in all communication
• CISSP, CISM or other information security certifications will be an advantage
• Diploma or Degree from an IT related courses
• Singaporeans only

ST Engineering