Job Description

This is a 6-month fixed term contract role with a US MNC Social Media Tech Giant. Responsibilities: * Bring operational excellence to a team that evaluates threat, risk and user privacy in world centered around time critical emergency escalations. This is a 6-month fixed term contract role with a US MNC Social Media Tech Giant. Responsibilities: Bring operational excellence to a team that evaluates threat, risk and user privacy in world centered around time critical emergency escalations. Review and assess inbound emergency escalations. Make immediate decisions based on variety of complex factors that will include imminence, sensitive issues and graphic content and coordinate with a number of internal and external partners including law enforcement in an attempt to ensure user's safety. Work with sensitive issues and content that includes child exploitation, graphic violence, self-injury and suicide and other content which may be considered offensive or disturbing. Create and articulate written responses to questions from law enforcement, government agencies, and internal teams regarding Incident Response policy and process. Minimum qualifications: 2 to 3+ years of relevant experience in investigative or analytical roles. Experience with social media, analytical tools and online research. Availability to work on one day of weekend, with two off days. Proven ability to make important decisions independently and multi-task under pressure, respond quickly to changing situations in complex environments without compromising quality. Proven ability to analyse information to assess threat and risk. Excellent verbal and written communication skills, should be able to adapt communication style to suit different stakeholders like cross-functional teams and law enforcement. Bachelors degree or equivalent experience. Self-starter requiring minimal direction. Preferred qualifications: Experience with Crisis Management, Government Agencies or Law Enforcement Operations or Process Improvement Experience