Job Description

Job Summary:

The Indoor Sales Support Executive plays a vital role in supporting the sales team by managing administrative functions, processing sales orders, handling customer interactions, and ensuring efficient internal sales operations. This position requires a detail-oriented and proactive individual with strong organizational and communication skills, capable of supporting both internal stakeholders and customers effectively.


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Key Responsibilities:

Sales Support:

Assist the sales team in preparing quotations, proposals, and client presentations. Accurately process and follow through on sales orders, ensuring timely completion and delivery. Prepare and update sales reports, dashboards, and performance metrics. Maintain and update customer records and sales databases. Follow up on customer orders and coordinate with relevant departments to ensure smooth processing.

Customer Interaction:

Respond to customer inquiries via phone, email, or in-person regarding products, services, and order status. Provide professional and responsive customer service, resolving concerns related to products, orders, or billing. Liaise with internal teams to resolve customer issues efficiently and escalate when necessary.

Administrative Support:

Maintain organized records of sales transactions, customer communications, and internal documentation. Assist with the preparation and coordination of sales meetings, including scheduling and materials preparation. Support invoice processing and collaborate with the accounts team on billing matters. Help coordinate logistics for product demos, marketing events, or trade shows where applicable.

Inventory Management:

Monitor stock levels and product availability to support the sales process. Liaise with the warehouse or logistics team to coordinate order deliveries and track shipments.

Sales Operations Coordination:

Provide administrative support to streamline workflows within the sales department. Help draft, review, and maintain sales-related documents, contracts, and agreements. Monitor the sales pipeline and provide timely updates to the sales team on leads, opportunities, and pending deals.
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Qualifications:

Minimum: High school diploma or equivalent. Preferred: Diploma or Bachelor's degree in Business Administration, Marketing, or a related field. Prior experience in sales support, customer service, or administrative roles is an advantage. Proficiency in Microsoft Office (Word, Excel, PowerPoint); familiarity with CRM systems is preferred. Understanding of sales processes and basic knowledge of the company's product offerings.
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Key Skills:

Excellent communication skills (verbal and written). High attention to detail and accuracy in data handling and order processing. Strong organizational and multitasking abilities. Ability to work both independently and as part of a collaborative team. Good time management and task prioritization. Problem-solving capabilities with a customer-focused mindset.
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Work Environment:

Office-based role with occasional face-to-face interaction with clients or partners. * Standard business hours apply; some flexibility may be required based on team needs or deadlines.