Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it\xe2\x80\x99s with Hilton where we never forget the reason we\'re here: to delight our guests, Team Members, and owners alike.

Position Statement

The Information Technology Executive is responsible for the implementation of Information Technology (IT) in the hotel in accordance with Hilton\xe2\x80\x99s Information System strategies and priorities as well as measuring IT costs, benefits and performance in the hotel and providing this information to hotel management and the Regional Information Systems Manager.

What will you be doing?

As the Information Technology Executive, you will be responsible for performing the following tasks to the highest standards:

• Assist the IT Team to maintain hotel software and hardware.
• Escalate or solve technical and operational problems according to end users report.
• Operate the computer hardware and software under the direction of his immediate superior.
• Perform any other reasonable duties and duties as assigned.
• Solve guest IT questions with minimum risk and improve guest satisfaction according to defined criteria.
• Ensure ownership of all hotel data and ensure that data is backed up in a timely manner.
• Ensure that hotel data is secured in accordance with stated standards and best practices.
• Ensure access controls are consistent with stated standards and best practices to ensure room access registration and safety.
• Identify, evaluate and implement local solutions to the extent agreed by the regional Deputy General Manager of Information Technology.
• Adhere to hotel safety policies, emergency rules and procedures.
• Carry out any other reasonable duties and responsibilities as assigned.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

An Information Technology Executive serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• University degree, majoring in IT, with relevant certificate(s).
• Proficient in Microsoft Office applications.
• Good communication and interpersonal skills.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Hilton